Legal information
Welcome to our legal information page. You will find our legal notices and our privacy policy. They explain how we collect, use and protect your personal data. We are committed to ensuring the transparency and security of your information.
Legal information
Publisher
maeva.com / North France South,
(Vacansoleil, Ski from North to South, maeva Home)
Simplified share company with a capital of 40 000 euros
RCS Paris B 483 315 362
SIRET 483 315 362 00044
EPA code: 7911Z
Registration in the Register of Travel and Travel Operators: IM075120173 issued by Atout France
Intra-Community VAT identification No: EN 89 483 315 362
11 rue de Cambrai
L'Artois, Espace Pont de Flanders
75019 Paris
Contact telephone number : 0 892 702 340
Address Contact Email: customerservices@vacansoleil.com
Director of Publication
Nicolas Beaurain
Host
IELO-LIAZORCS
ielo-liazo Group 824 539 241
50 Ter Rue de Malte, 75011 Paris
01 82 28 82 82
info@ielo.net
General conditions of use
Reservations and purchases Site are conditioned to persons over 18 years of age and authorized to sign contracts that incur your responsibility. You will be financially responsible for all your uses of the Site.
You can only use the Site to make reservations and purchases for a legitimate purpose. No other use, or misuse of purpose, is permitted, in particular for purposes contrary to the Public Order and the Good Practices.
We reserve the right, at any time without notice, to prohibit or restrict your access to all or part of the Site, without prejudice to any damages or damages.
Online booking
If you are using the online reservation service, please read our General and special conditions of sale.
Intellectual property
All content on the site is protected by copyrights, trademarks, databases, as well as other intellectual property rights, and belongs to the Maeva.com Group / La France du Nord au Sud.
Any reproduction, modification, copying, distribution or use for commercial purposes, partial or total, without the written permission of the Maeva.com Group / North-South France is strictly prohibited.
Limitation of liability and exclusion of guarantee
The Maeva.com Group / France From the North To the South is committed to taking special care in the veracity of the information transmitted on the site. Especially regarding product specifications and prices and to keep the site up to date on a regular basis. However, incorrect information or omissions may occur. If you find any errors, you are invited to indicate them to us so that appropriate corrections can be made.
Maeva.com reserves the right, in its sole discretion, to modify any element of the site. As part of its policy of updating, optimizing the site and modifying these conditions.
Any dated information published on the site is valid only for the specified date. Thus maeva.com reserves the right to terminate any or all of its offers on the website without notice.
maeva.com cannot guarantee uninterrupted access to the site, nor the total absence of errors. The service may be interrupted by maintenance or repair problems, computer problems, disruption of Internet service or other unforeseen circumstances.
maeva.com may not be liable for material or incidental damage (including, but not limited to, technical failure, disclosure of confidential documents, loss of data), or any other indirect damage, occurring during or related to the use of the Site.
Link to the site
The creation of hyperlinks to the websites of the brands of maeva.com are subject to the prior and written agreement of maeva.com
Applicable law
These conditions will be governed and interpreted in accordance with French law.
Question and Contact
For any questions, please refer to our FAQ or you can contact us.
Legal information for package travel contracts
The travel service you purchase is a package, according to Directive (EU) 2015/2302 and the Tourism Code. So you have specific rights as a consumer. Liability: maeva.com is responsible for the proper execution of all services of the package.
Protection of payments: In case of bankruptcy of the organizer, your payments will be refunded and your repatriation will be insured if the transport is included. Travellers' rights:
- You will receive all important information about the package before you buy it.
- The organizer and retailer are responsible for all services included.
- You will have an emergency number to contact the organizer.
- You can transfer your package to another person with reasonable notice.
- The price of the package can only be increased in specific cases and with 20 days notice.
- If the price increases by more than 8%, you can cancel the contract.
- You can cancel without charge if important elements of the package change.
- If the organizer cancels the package before departure, you will be reimbursed.
- In case of security problems at the place of destination, you can cancel without charge.
- If services cannot be provided, alternatives should be offered at no additional cost.
- You can request a reduction or compensation in case of poor performance of services.
- The organizer must help you in case of a problem.
- If the organizer becomes insolvent, you will be reimbursed and your repatriation will be guaranteed.
Travellers can contact this entity (APST Financial Guarantee, 15 avenue Carnot F-75017 Paris, info@apst.travel, 01 44 09 25 35) if they are denied services due to the insolvency of maeva.com.
Directive (EU) 2015/2302 transposed into national law
Protection of personal data and cookies
France From the North To the South (including the brands maeva.com, France From the North To the South, skiing from the north to the south) attaches great importance to the protection of your privacy and personal data.
This policy aims to:
- Describe the types of personal data we collect about you.
- Explain why and how we process your personal data.
- Inform about your rights regarding your data and how to exercise them.
We comply with all applicable regulations, including the Data Protection Regulation (EU) 2016/679 (GDPR).
Data collected
As part of a reservation or quotation
To ensure the proper functioning of our services these personal elements are collected:
- Last name
- First name
- Date of birth
- Email address
- Mobile phone number
- Postal address
As part of the use of the site
Only the elements referred to as "legitimate interest" are its assets without prior consent. It concerns the essential functions of maeva.com brand sites.
maeva/vacansoleil
- Purpose: keep a session connected, keep in mind the last 4 products seen.
- Cookies: PHPSESSID, nbPageView, dnasUserId
- Legitimate interest
Didomi
- Purpose: Keep consent or lack of consent to cookies and tracking
- Cookies: didomi_token
- Place of treatment : Italy
- Legitimate interest
Google Analytics
- Purpose: hearing measures, evaluation of acquisition campaigns, advertising
- Place of treatment: United States
- Cookies: ga_, gtm
- Subject to consent
Iadvize
- Purpose: Chat conversational
- Place of treatment: Germany
- Field : halc.iadvize
- Subject to consent
Batch
- Purpose: Notification system
- Place of treatment: Germany
- Domain: via.batch.com
- Subject to consent
Sentry
- Purpose: Bug Reporting System
- Place of treatment: Germany
- Domain : js.entry.com, browser.entry-cdn.com
- Legitimate interest
Ab Tasty
- Purpose: Animate the website, perform version performance tests
- Location: Canada
- Cookies: _pcid, _pctx, ajs_user_id, ajs_anonymous_id, utag_main, deviceToken, intercom-device-id, mp_
- Subject to consent
Hotjar
- Purpose: Hearing Measures, Questionnaires
- Place of treatment : France
- Cookies: hjSessionUser, _cs_c, _cs_id, _rdt_uuid, optimizedEndUserId, OptanonConsent, OptanonAlertBoxClosed
- Subject to consent
Content Square
- Purpose: Audience measurement, study of usage behaviours
- Place of treatment : France
- Cookies: _cs_c, _cs_id, _rdt_uuid, optimizedEndUserId, OptanonConsent, OptanonAlertBoxClosed
- Subject to consent
Crito
- Purpose: Advertising Retargeting
- Place of treatment : France
- Domain : dynamic.criteo.com
- Subject to consent
RTB House
- Purpose: Advertising
- Place of treatment: Netherlands
- Domain : tags.creativecdn.com
- Subject to consent
- Purpose: Campaign measurement, advertising
- Place of treatment: United States
- Cookies: _fbp, _fbc, en
- Subject to consent
PayPal
- Purpose: Provide a means of payment
- Place of treatment: United States
- Conditional on choice of payment
Floa
- Purpose: Provide a means of payment
- Location: United States, Germany
- Conditional on choice of payment
Data security
Your data is protected on our servers hosted in France. Access to the administration of the site is secure and restricted in order to guarantee the confidentiality of this information. Connections with external sites are encrypted, and we implement advanced security protocols to prevent unauthorized access. Passwords are chopped to secure them. We are committed to processing your data with the utmost care.
User rights
In the context of the GDPR, the use of maeva.com brand sites on the rights of access, rectification, erasure, restriction of processing, data portability and opposition.
To exercise these rights contact customerservices@vacansoleil.com.
To view or delete cookies deposited on my browser by maeva.com you can use this tutorial: Remove Cookies.