Do you have a question?

No problem, we will be happy to make your stay as comfortable as possible. If a cot and/or other extras (high chair, television, barbecue, bed linen, etc.) are not included as standard in the interior, you can often simply book them. The possibility of this varies per campsite and/or accommodation type. Please let us know as soon as possible what you would like to add. Sometimes you can indicate this online when you make a booking.

Do you already have your accommodation voucher? You can also contact the campsite yourself to communicate your wishes. You will find the contact details of the campsite on your accommodation voucher.

When you arrive on site, the reception of your accommodation will ask you for your "ticket" (also called "voucher" or "travel document"). This document summarizes all the information about your stay: contact details of your accommodation, arrival times, information about your holiday destination, etc.

Your voucher can be downloaded to your Travel Account / My Account space a few days after the balance of your stay is paid. You will be informed by e-mail.

CAUTION: To have access to your reservation upon arrival, you must present your voucher.

To print your voucher, just go to your Travel Account available from the maeva.com homepage. You can identify yourself using your e-mail and password created when you register. You will then access the summary of your file. Then select "Print my voucher". This one appears thanks to the Acrobat Reader application, you just have to start printing.

If you have difficulty downloading your voucher, our Holiday Advisors will be at your disposal from Monday to Friday from 9:30am to 7:30pm and Saturday from 2pm to 7pm at
01 81 80 25 43.

Enjoy your stay and feel free to share your photos on the networks with #maevacom!

And we understand you! :)
We invite you to note your wish in the white frame provided for this purpose on the page of the order confirmation. If you have already finalized your order, send us your request by e-mail to infos@maeva.com with your file number and the name under which it was registered. We will then transmit it to our hosting partner.

ATTENTION: it is the residences that assign the apartments. Under these conditions, we cannot guarantee 100% that your request will be met. However, our hosting partners are always doing their utmost to meet your expectations!

This varies per campsite. At more and more campsites and at the rental accommodations of “maeva home” you do not first have to go to the reception to collect your keys or pay the tourist tax. With the 100% online pre-check-in you can arrange these formalities online in advance. You also do not have to go to reception to check out.

On your accommodation voucher. Here you will find all information about your stay. Such as the campsite's contact details, arrival and departure times and important information about your accommodation and holiday destination. You can download your accommodation voucher via My Vacansoleil, a few days after you have paid the total travel price of your booking. You will receive an email from us when your accommodation voucher is ready.

Your little companion is also entitled to a holiday! On the camping page on the website you can see whether pets are allowed in your accommodation.

Your four-legged friend is very welcome at many campsites. Sorry for your litter hamster, the only animals allowed are dogs and cats (except for the more dangerous ones that must always be on a leash.) Because a thorough cleaning to remove hair, for example, is necessary, most campsites charge a pet fee. There is often a maximum of one pet per accommodation. In some cases a current vaccination record is required.

Please note: Rex is not allowed to stay alone in the mobile home or rental tent. You are civilly responsible and must accompany your pet during your entire stay. Don't forget to let us know when booking that you are bringing your pet. The campsite will then be informed in advance.

The arrival is usually between 5:00 PM and 7:00 PM, so that the on-site teams have time to get your accommodation in tip-top condition after the departure of the previous holidaymakers. In case of late arrival or on a day other than Saturday, you can contact the campsite a few days in advance. You will find the contact details on your voucher.

That depends on the accommodation you have booked. You will find this information in the description of your accommodation. Go to My Vacansoleil on the homepage and look at 'More information'. If linen rental is optional, you can bring your own or book it for an additional fee.

On your accommodation voucher you will find the times when the reception is open, as well as the telephone number of the campsite. We recommend that you inform the campsite when you expect to arrive. This way, the employees can ensure that you still receive the keys to your accommodation.

For any stay in France and Spain, you must pay a residence tax of between €0.2 and €2 per night per person. According to the municipalities, the amount of this tax may be zero or reduced for children under 13 years of age. This amount is required upon arrival by your accommodation.
The deposit of the apartment is also payable at the reception of your accommodation upon arrival. Its amount appears on the voucher. Sometimes the charges (water, electricity) are to be set according to meter reading or the package, in this case this is specified on your voucher.
And that's it!
Enjoy your stay and feel free to share your photos on social media!

For any stay in France and Spain, you must pay a residence tax of between €0.2 and €2 per night per person. According to the municipalities, the amount of this tax may be zero or reduced for children under 13 years of age. This amount is required upon arrival by your accommodation.
The deposit of the apartment is also payable at the reception of your accommodation upon arrival. Its amount appears on the voucher. Sometimes the charges (water, electricity) are to be set according to meter reading or the package, in this case this is specified on your voucher.
And that's it!
Enjoy your stay and feel free to share your photos on social media!

When you make a reservation, we will ask you for a 15% discount on the price of the stay. You will have to pay this account immediately. You will only have to pay the remaining amount 30 days before your departure date. You can also choose to pay the entire stay at once, or in several instalments. If you book less than 30 days before the departure date, we will ask you to pay the entire stay at once.

The discount is 15% of the amount of the stay. This includes the 20.00€ file fee, the compulsory participation in the Disaster Fund, the compulsory participation of 10.00€ for the SGR (Stichting Garantiefonds Reisgelden) and in addition, the amount of insurance you have chosen.

There are some mandatory costs, but this means that you can enjoy your holiday in peace of mind. Sometimes you will have to pay an environmental contribution or a tourist tax at your holiday place.

Bed linen rental is also mandatory. Don't worry, you will see all the costs in advance in the summary of your trip. That way, you will know exactly what is happening.

Great news, you have a promo code! You can easily use it online. If you book a stay on our site, you can enter your discount code when you make your reservation. The reduction will be deducted directly. It's that simple! Certain promotional codes can only be used by telephone with our customer service. If this is the case for your code, it will be mentioned in the legal notices.

We offer you several methods of settlement, it is up to you to choose!
- Bank card: directly on the secure site or by telephone with a customer advisor
- Paypal: on the secure site - attention must be paid total payment of your stay, no deposit.
- Transfer: see section « Pay my reservation by bank transfer »
- Bank cheques (+ 18 Euros): Service fee of 18 euros plus. Please note, for the payment of the quotations, the reservation will be blocked only upon receipt of the latter. No bank check will be accepted within 15 days of the start of the stay.
For more information about your stay, our Holiday Advisors will be at your disposal from Monday to Saturday from 09:30 to 19:30.

It depends on the stay. If you have chosen our free cancellation guarantee, you will be able to cancel free of charge up to 30 days before the start of your stay. We offer this option for most of our destinations, however some are exceptions. Log in to your My Vacansoleil account to see the cancellation policy for your stay.

We will refund you within 48 hours via the payment method you used. With Flexi+: 80% of the amount you paid will be refunded within 48 hours (excluding insurance costs) and 20% will be refunded in your kitty on your traveler account, to be used for your next vacation within 1 year from the repayment date.

To cancel your reservation or simply know the cancellation conditions, simply log in to your travel account, click on the menu "My upcoming stays" and on the tab "Cancel my stay".
Please note that no cancellation request can be registered by telephone.

Nothing, nothing, nada! If you really want to give a reason, feel free to share it on Instagram with #flexi+ #vacansoleil if you wish.

Yes, yes, and yes again! Flexi+ is available for all accommodations, and it is a service offered exclusively by Vacansoleil.

With the Flexi or Flexi+ package, you will only receive reimbursement for the stay. This does not apply to other options and insurances.

With classic cancellation insurance, the conditions are set by the insurance company. Generally, you will only be refunded if you need to cancel for urgent reasons such as illness, death or redundancy. These reasons do not apply to Flexi packages, and you will also get your money back if you want to go to another destination for example. Please note, however, that the final cancellation date differs depending on the Flexi package chosen. This is 30 days before the start date of the stay with Flexi, and up to 1 day before the start of the stay with Flexi+.

To view your booking, simply log in to your MyVacansoleil account. To do this, click on the icon at the top right of the homepage of our website. With your login details and password you can view your booking here, book extras, arrange payments, download your invoice and accommodation voucher and much more. Arranged in just a few clicks.

Great, did you flash on one of our stays?! Unfortunately we do not take an option. Only reservations accompanied by a deposit of 30% of the amount of your rental together with the amount of service fees are validated.
To be sure to enjoy the stay of your choice, we recommend that you pay the required deposit, by phone or via the Internet, to confirm your reservation.

You take a deep breath and call our Holiday Advisors (they can be reached Monday to Saturday from 9:30 a.m. to 7:30 p.m.). They know our destinations well and are at your disposal to provide you with information and support you in choosing and booking your stay.

You can make your change request by logging into your Travel Account and clicking on "Edit or cancel your stay" to write your request.
Your reservation may be modified within the limits of availability. For a change in date, rental or type of accommodation, a flat fee of at least 40 euros will be charged. If the modification involves cancellation fees with our hosting company, the fees may be charged to you.

Excellent news, it means the holidays are approaching!
To confirm your reservation, you just have to make a deposit of 30% of the amount of your rental together with the amount of the service fees and the cancellation guarantee (if desired).
Less than one month from your departure, it is necessary to pay for your entire stay in order to confirm your reservation.

After receipt of your payment, the reservation of the chosen accommodation will be passed on to your campsite. The campsite will send us confirmation of the reserved accommodation as soon as possible.

If your accommodation is no longer available in the meantime, we will cancel your booking and be happy to look for a suitable alternative with you. Of course, you will receive the amount paid back immediately if you do not choose a new accommodation.

It's very simple: your Travel Account is accessible from the homepage of the website or in Click here.
To identify yourself, simply enter your e-mail address and password created when creating your account.
If you no longer remember your password, just click on forgotten password, and hop the trick is played!

In order to contact you, we ask that you provide us with your name, address, telephone number and email address. Your data will under no circumstances be shared with third parties.

It depends on the stay. If you have chosen our free cancellation guarantee, you will be able to cancel free of charge up to 30 days before the start of your stay. We offer this option for most of our destinations, however some are exceptions. Log in to your My Vacansoleil account to see the cancellation policy for your stay.

Thank you for your booking :)
You can only opt for the free cancellation guarantee when you make your booking. This service cannot be used retroactively.

It is not necessary. A quote is not a booking and you do not have to cancel it. So you don't have to pay anything. Would you like us to help you choose another fun holiday? Then of course we would be happy to do that!

It depends on the stay. If you have chosen our free cancellation guarantee, you will be able to cancel free of charge up to 30 days before the start of your stay. We offer this option for most of our destinations, however some are exceptions. Log in to your My Vacansoleil account to see the cancellation policy for your stay.

We will refund you within 48 hours via the payment method you used. With Flexi+: 80% of the amount you paid will be refunded within 48 hours (excluding insurance costs) and 20% will be refunded in your kitty on your traveler account, to be used for your next vacation within 1 year from the repayment date.

To cancel your reservation or simply know the cancellation conditions, simply log in to your travel account, click on the menu "My upcoming stays" and on the tab "Cancel my stay".
Please note that no cancellation request can be registered by telephone.

Yes, yes, and yes again! Flexi+ is available for all accommodations, and it is a service offered exclusively by Vacansoleil.

With classic cancellation insurance, the conditions are set by the insurance company. Generally, you will only be refunded if you need to cancel for urgent reasons such as illness, death or redundancy. These reasons do not apply to Flexi packages, and you will also get your money back if you want to go to another destination for example. Please note, however, that the final cancellation date differs depending on the Flexi package chosen. This is 30 days before the start date of the stay with Flexi, and up to 1 day before the start of the stay with Flexi+.

That's a shame, but maybe we can help you. Have you selected a period of stay and cannot find your favorite campsite? Then there may be insufficient availability for the number of people on the selected dates. Other accommodations or periods may be available. Please reset your search criteria to try again. Good luck!

There must be several people who have fallen for this accommodation! You will see this message when there is no longer availability, but only so recently (a few minutes) that this has not yet been included in the availability overview shown. Our apologies. But don't panic, we have plenty of other nice accommodations for you!

You're the boss! You indicate what you are looking for, we show you which campsites and accommodations meet your needs.

We only show the offer that matches what you entered. The more search criteria you enter, the more targeted the selection. But keep in mind that you will not get to see all the campsites. And you may be overlooking that one dream campsite... We recommend that you first choose the search criterion that is most important to you (for example price, location, date). You can then always filter by other criteria. This way you don't rule out great campsites that could be perfect for you.

Of course !
To change the language, nothing could be simpler. Go to the bottom of the page next to the legal notices and discover the site in French, English, Spanish and Dutch!

Great, you've found the accommodation of your dreams!
Once your stay has been selected, go to step 2 of your order entitled “Options and insurance”. At the bottom of the page, insert your promotional code, then click "OK".
If the promotional code entered does not apply, remember to check that your code has been entered correctly, its validity date and its eligibility ;)

After each reservation on maeva.com and regardless of the stay reserved, you will get a refund of 10% of the amount of your accommodation in the form of a maximum of 300 euros. Your pool will be available at the end of your stay, and you can use it for any reservation of a stay before 30 September 2025. The amount of accommodation booked must be at least 3 times higher than the value of the holiday pool. To help you, we give you 2 small examples:
If the balance available for your holiday pool is 50€, you can use it to book a minimum stay of 150€ before 30 September 2025
If the balance available for your holiday pool is 100€, you can use it to book a minimum stay of 300€ before 30 September 2025
Easy, right?

The price of your accommodation is less than 3 times the amount of your pool? Don't panic, we will automatically calculate the maximum amount you can use for this accommodation!

As soon as you make a reservation, we put on hold the amount of your pool. Once your holiday is over, your credit becomes available in your pool. You can now use your pool for a new reservation, provided the stay takes place before 30 September 2025.

Log in to your account and click on “I use my fund” before making the payment. In the prize overview you will see that the prize pool amount is deducted from the amount payable.

The 10% prize pool discount is calculated based on the price of accommodation. Booked options, service fees, cleaning fees, insurance, surcharges and other costs are not included. The maximum reduction you can benefit from is €300.

Your pool will apply for all stays whose amount of accommodation is at least 3 times higher than the value of your holiday pool. The price of your accommodation is less than 3 times the amount of your pool? Don't panic, we will automatically calculate the maximum amount you can use for this accommodation! Log in to your travel account to check that the amount credited to your pool is available When booking, click on the "I use my pool" button before making the payment. Hop the amount of your prize will be deducted from the price of your new stay and you will therefore pay your stay cheaper!

If you cancel your next stay, the prize pool amount will also be canceled.

Take a great inspiration, we will find the solution! First, check whether you have performed the following:

• You are logged in to your account.
• The amount in your pool is available. If the amount is still "waiting", you will have to wait until the end of your stay to use it.
• The date of arrival of the stay is before 30 September 2025.

If you have checked these points and it still does not work, please contact our customer service.

The amount in your kitty cannot be used retroactively and is only valid for a future reservation.

If your fund has expired, it means you haven't made a booking for a while. But don't worry, if you book again with Vacansoleil, you will immediately benefit from a 10% reduction based on the value of your reserved accommodation, valid for a future stay!

No, unfortunately, that is not possible. Because Vacansoleil was bought, the old discounts and promo codes were disabled. You can always contact our customer service. We can see if there is a possibility to convert your credit into a new discount that will then be valid. We hope you will understand that it is impossible for us to make promises on this subject for the time being.

Maeva firmly believes in the future of the Vacansoleil brand. In addition, the concept of maeva fits perfectly with the activities of Vacansoleil. Or as Nicolas Beaurain, the director of maeva, says: "Vacansoleil is an important and strong brand, with more than 50 years of experience in the European camping market. We are very pleased to keep this mark and to give it a new future. Not only in the Netherlands, but also in other European countries. We will work hard on this in the coming months."

Yes, Vacansoleil is now part of the great maeva family for a few months!
Know that nothing changes for you, apart from new destinations and new campsites across Europe, and especially in France!

Of course, we're back! Vacansoleil made a return in big pump at the end of 2023! It is true that our company filed the balance sheet last year, but the specialist of camping in France maeva (from the same group as Center Parcs), bought the name of Vacansoleil and some of its employees. In short, we are back in business! From our new offices in Westerhoven, we look forward to helping you find your ideal camping holiday again.

Now that maeva and Vacansoleil have joined forces, the Vacansoleil site has undergone a transformation. Because we are working hard on the new site, it is possible that you still see automatic texts on some pages. It's only temporary. A completely new site will be created very soon, filled with inspirations and simplified search features. In addition, you will have more choices than before. Until then, you can simply search and book on the current site without worry. We will welcome you very soon on the new environment!

Of course you can always contact us. Our new customer service is now available and we are happy to answer your questions. Need more information about a campsite? Do you have a question about Vacansoleil? Don't hesitate anymore and pick up your phone. We are available to help you from Monday to Friday, from 9:30 to 7:30, Saturday from 9:00 to 5:00 and Sunday from 10:00 to 5:00.

Of course! You can always book your camping holiday with us the quiet spirit. Vacansoleil has a new owner thanks to maeva, but we will continue to operate under the same trusted name: Vacansoleil. This new development allows us to expand our options and offer you the best vacation experience possible, always with the same passion and quality guaranteed you have expected from us for 55 years. Thus, in 2024, we are always ready to fulfill your holiday desires. Reserve the peace of mind, and let us offer you the best camping holiday possible!

Would you like to know more about the collaboration between Vacansoleil and maeva? So take a look over here.

Vacansoleil was acquired by maeva, the online travel agency of Groupe Pierre & Vacances - Center Parcs, in October 2023. A win-win situation, for Vacansoleil and for you as campers. Maeva is a renowned holiday brand in France, with a true passion and expertise in camping holidays. In addition to renting accommodation and apartments, maeva offers more than 1,300 campsites on its own online platform. More than half a million people book their holidays with maeva each year. Now that Vacansoleil and maeva have joined forces, you can enjoy an even wider choice of holiday experiences, with even more options.

Want to know more about the collaboration between Vacansoleil and maeva? So take a look over here.

Maeva is the online travel agency of Groupe Pierre & Vacances - Center Parcs, and the owners of Vacansoleil since October 2023. Maeva is a holiday pioneer and offers a wide selection of holiday rentals, including 1,300 campsites, on a single platform. More than half a million people book their holidays with maeva each year. For example, maeva has its own campsites, which account for more than 60% of bookings during the summer season. 140,000 reservations are made on the maeva site each year. In addition, maeva is engaged in the ecological transition in the holiday rental sector. In 2017, maeva launched the franchise program "Campings maeva", in which 44 campsites are already affiliated.
Want to know more about the collaboration between Vacansoleil and maeva? So take a look over here.

For you, as campers, everything will remain the same. The large number of attractively priced campsites, as well as our trusted service, will remain the same as you expect from us. In addition, we are working hard on a new website, which will make your holiday reservations even easier. Expect optimizations like a smart search function and an increase in our camping offer in the near future. We look forward to offering you an even better holiday experience.

Current Early Booking offers are valid until 24 December 2024. Please note that prices are always subject to change. Depending on availability, they can change, do not miss!

Both options may be interesting, but Early Booking offers a great advantage: more choices.

The most popular campsites and accommodation can already be completed at the last minute. Want to be sure to go to your favorite campsite and on the dates you want? Early booking is the safest and most judicious choice.

In case of early booking, you only pay a 15% deposit. This represents half of the normal deposit percentage (30%). You only pay the balance 30 days before the start of your vacation.

If you choose Flexi when booking, you can cancel for free up to 30 days before arrival and get reimbursed immediately. With the Flexi+ option, you can even cancel for free up to one day before departure. Please note that for certain periods or accommodation, special discounted rates apply when free cancellation is not possible. This is always clearly indicated in the camping price list.

Nothing! As Early Booker, you do not have a reservation fee. An additional advantage to book early booking!

At Vacansoleil, we guarantee that you book your holiday at the lowest possible price. If you find the same stay cheaper with another travel agency in the European Union within 24 hours of your booking, we will refund you the price difference. Simply send an email to aftersales@vacansoleil.com, indicating your booking reference number with Vacansoleil and the other provider's competing offer.

Important: the stay must be exactly the same: the same campsite, the same accommodation and the same travel dates. This guarantee does not apply if the prices of Vacansoleil subsequently decline (for example due to last minute offers).

The guarantee of the lowest price applies only to the rental price of the accommodation, not to the booking fee, extras or additional charges.

APST stands for Professional Tourism Solidarity Association. This reputable organization provides financial guarantees and support if a travel organization encounters problems. If the travel agency you booked with is unable to operate the trip, APST guarantees that you can still complete the same trip with another affiliated travel agency. They will take care of the holidays. If this is not possible, APST ensures you get your money back. Read here for more information

We believe it is important that you book your holiday with complete peace of mind and confidence. Since Vacansoleil became part of the French group Pierre et Vacances-Center Parcs in 2023 (and is managed by online tour operator maeva-La France du Nord au Sud), you automatically benefit from APST coverage when you make a reservation with us . It doesn't matter that it's a French organization.