The purpose of these general terms and conditions (hereinafter referred to as "GTC") is to define the terms and conditions under which La France du Nord au Sud (hereinafter referred to as "the Distributor") allows its customers (hereinafter referred to as "the Customer(s)") to reserve, through it, tourist accommodation operated by professional or private partners (hereinafter referred to as "the Hostor(s)"), marketed under the brands attached to the MAEVA & CO Group, including "MAEVA", "VACANSOLEIL", "CAMPING PARADIS", "PARCEL" or " Ushuaïa Villages", or under their own trade name, without affiliation to a specific brand of the Group.
It is specified that the brands Camping Paradis and Ushuaia Villages are operated by the MAEVA & Co Group under a licence granted by JLA PRODUCTIONS.
The Distributor operates the website: www.vacansoleil.fr/ below the "Website").
For any questions concerning a reservation or the application of these Terms of Reference, you can contact the Distributor at the following contact details (hereinafter "Contact Information").
Email: aftersales@vacansoleil.com
Postal address: MAEVA & CO GROUP, 11 rue de Cambrai, 75947 Paris Cedex 19
Telephone:09 70 70 95 18
Article 1: Reservation and payment
1.1 Booking conditions and creating a customer account
Any reservation implies the creation of a customer account via our Website. This step is essential and implies your full acceptance of these GTCs.
Your customer account: When registering, you agree to provide us with accurate information. Your email address is crucial: it allows us to send you your confirmations, vouchers and invoices. We treat your personal data seriously, the processing procedures are detailed in Article 15 below.
Your responsibility: make sure that the email address provided is valid and that our messages are not blocked by your spam filters. Our responsibility will not be incurred if you do not receive your travel documents due to an error in your entry.
Payment to be made: any reservation shall be made with the following amounts:
Service fee: they are applied to each reservation. Their amount varies depending on the price of your stay, the booking arrangements chosen (on line or by telephone) and the method of payment. These fees allow us to offer you an efficient booking platform and dedicated customer service, at your disposal 6 days a week.
Please note: an additional charge of 18 € VAT will be applied if you choose to pay by mail (bank cheques, ANCV holiday vouchers, or gift vouchers).
Deposit (if you choose to spread your payment):
For reservations made more than 90 days before the start date of the stay, you must pay:
On the date of booking of the stay :
- a 1st deposit 30% of the total price of the stay (including accommodation and additional services, if any) at the time of booking;
- 100 % of the price of any transport services (in particular flights, transfer, rental of vehicles, rail transport), service charges and insurance premiums where applicable,
- 30 days after the date of booking of the stay: a 2nd deposit of 35% of the total price of the stay (including accommodation and additional services possible) 30 days after the date of booking of the stay.
For any reservation made more than 30 days prior to the start date of the stay, you are required to pay, on the date of booking of the stay:
- a down payment of 30% of the total price of the stay (including accommodation and any additional services);
- (ii) 100 % of the price of any transport services (including flights, transfer, rental of vehicles, rail transport), service charges and insurance premiums where applicable.
- For any reservation made within 30 days or less prior to the start date of the stay, or for any reservation "NO FLEX", payment of the full price of the stay (including accommodation and any additional services, in addition to any transport services, service fees and optional insurance premiums) is required at the time of booking.
CAUTION: The estimate is not a reservation, or an option on a given date or price. Only the payment of a deposit and/or payment of the balance within the time limits allows you to reserve accommodation.
1.2 Payment of balance
The full price of your stay (including accommodation and any additional services) is due:
If you have not paid the balance within the time limit, we reserve the possibility to cancel the reservation and to apply accordingly the conditions of cancellation provided for this purpose and defined below. Our commitment becomes final upon full payment and sending a booking confirmation.
1.3 Currency and Means of Payment
1.3.1 Currency
For all bookings made, the currency is the euro (EUR).
1.3.2 Conditions for acceptance of means of payment
For any reservation at the call centre:
- 60 days before the start of your stay for any reservation made more than 90 days before the start date of your stay
- 30 days before the start of your stay for any reservation made more than 30 days before the start of your stay
- or immediately for any reservation "NO FLEX" or for any reservation made less than 30 days prior to the start of the stay.
- until the 30th day before your stay: payment possible by credit card (1), bank check (2), bank transfer (3), holiday checks (6), vouchers or gift vouchers (7), gift card (8).
- Less than 30 days before your stay: possible payment by credit card (1), vouchers or gift vouchers (7), gift card (8).
For any reservation via the Website: payment possible by credit card (1), bank check (2), bank transfer (3), Paypal (4), holiday check connected (5), holiday checks (6), vouchers or gift certificates (7), or payment in 4 times via our partner FLOA (9). - Less than 15 days before the stay: it is no longer possible to pay by bank check, holiday or gift.
- For any payment by a means other than the credit card, management fees of a minimum amount of 20€ and up to 10% of the total price of the stay, are applied.
1.3.3 Methods of payment accepted
The following detailed means of payment may evolve. Those applicable to your reservation are communicated during the summary of your reservation, prior to payment.
- Credit cards accepted: Visa, Eurocard / Mastercard, American Express, Carte Bleue.
- Bank cheque: to be registered to the order of the Distributor. Supplement of 18€. Payment method refused less than 15 days from departure.
- Bank transfer: to be made to the account whose contact details are communicated at the time of confirmation of the means of payment.
- Paypal: you are redirected to our Paypal partner's payment page and must accept the terms of use of its platform.
- Connect holiday voucher: you are redirected to our partner's ANCV CONNECT payment page and must accept the terms of use of its platform.
- Holiday voucher ANCV: to be sent with the heel. We inform you that we do not refund the overpayment for a holiday check payment. Supplement 18€. Payment method refused less than 15 days from departure.
- Gift voucher: We accept cheques from our registered partners (indicated on the payment page). We inform you that we do not refund the overpayment for a gift check payment. Supplement 18€. Payment method refused less than 15 days from departure.
(2) (6) (7) All bank cheques, ANCVs or gifts must be sent by RAR mail to the Contact Information indicated in the Preamble. The settlement is effective only when cheques are received. The availability of accommodation will therefore not be guaranteed. A quote is created when you select this type of payment but does not block the reservation. Your quote is saved in your customer area " MY ACCOUNT".
TIP: You can guarantee the availability of your stay, paying by credit card before sending your cheques indicating the reservation number. Upon receipt of the cheques, we will refund the amount of the cheques received within 10 days.
(8) Gift card: If your gift card is less than the amount, you will be asked to complete with another means of payment.
(9) Payment in 4X by credit card with our partner FLOA Bank: Our financial partner FLOA BANK, SA with a capital of €46,842,400, registered in the RCS of Bordeaux under the n° 434 130,423, whose registered office is located Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300), subject to the supervision of the Authority of Prudential Control and Resolution (ACPR), located at 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and registered at the ORIAS under n° 07 028 160 (www.orias.fr) offers payment solutions reserved for individuals (major natural persons) residing in Metropolitan France, holders of a Visa or MasterCard credit card with a valid date corresponding to the duration of the refund, which allow you to pay for your purchases of goods and/or services in 4 maturities by bank card. After completing your reservation, you must choose to pay for it using the "FLOA 4X" payment solution; You will then be redirected to the FLOA BANK payment page on which you can proceed with your payment. FLOA BANK reserves the right to accept or refuse your application for funding; you have a withdrawal period of 14 calendar days to waive it. Floa's General Sales Conditions
We draw your attention to the fact that if you request to pay for your reservation using these payment solutions, your personal data will be transmitted to FLOA BANK for the purpose of considering your request for financing, managing your credit agreement and, where applicable, collection.
Floa Privacy Policy
1.3.4 Works Council
In the context of a payment made in whole or in part by means of a grant granted by your works council, the grant will under no circumstances be the subject of any reimbursement, in particular in the event of cancellation of a stay.
1.3.4 Methods of payment accepted on site
The procedures for on-the-spot settlement, including accepted means of payment, shall be freely determined by each Host and shall be the sole responsibility of the Host. As such, we cannot be held responsible for a Host's refusal of a particular payment method.
Payments made directly on-site to the Hoster relate only to supplementary services or services purchased during the stay. In no case may the balance of the reservation be paid to the Host, unless expressly stated otherwise when booking.
1.4 Rental contract
Subject to the payment of the balance of your stay, you will receive your booking confirmation within 24 hours of the total settlement of the stay before the start of your stay, either by e-mail to a link dedicated to your personal account or by post.
You will find in your booking confirmation, the summary of your upcoming stay, the practical information to help you organize yourself (route, map, address) and your rental agreement to download in PDF format.
Please note that if you change your booking giving rise to a new payment (e.g. additional service, change of date of stay), an email confirming the change with an updated rental agreement will be sent to you.
Assignment of contract and substitution: you agree that we may assign the lease agreement, as well as the rights and obligations attached thereto, to any affiliate or third party, without modification of the reserved benefits or increase in the price. If necessary, you will be informed by email. From that notification, the transferee company will be responsible for the performance of the contract. The data necessary to manage the contract may also be transmitted to it in accordance with our data protection policy.
Article 2: Prices
2.1 Prices
Prices of benefits shall be determined on the basis of the economic data in force on the date of their fixation. A change in the applicable taxes may lead us to change the price of these benefits. They vary according to different customizable criteria applied in an automated way, such as the booking date, the start date of the stay, the length of stay, the type of accommodation, the addition of ancillary services.
2.2 Accommodation
The prices shown are all taxes included and include the sub-lease of the accommodation, including charges (water, electricity and heating), with the exception of the residence tax, supplementary benefits, optional insurance premiums and service charges, which are, where applicable, payable at the time of booking.
Each accommodation is provided for a specified maximum number of occupants, as indicated when booking. In no case shall it be occupied by a number of persons exceeding this maximum capacity. As such, every infant or young child is considered to be a full occupant.
The equipment and characteristics of each accommodation are described in the "Description" made available to the Customer at the time of booking.
Specific provisions for CAMPING pitches: when booking a campsite, the price shall include exclusively the provision of the site as described, for the reception of camping equipment (tent, caravan, motorhome or any other equipment authorized by the Hoster), within the maximum capacity indicated. The services, equipment and services included or excluded are specified in the "Description" of the location concerned.
Non-compliance with the reception capacity: in case of non-compliance with the maximum capacity of the accommodation or the reserved space, the Hoster reserves the right to deny you access to the accommodation or location. In such a case, you will not be able to demand a refund.
2.3 Optional supplementary benefits
Our accommodation rates do not include additional services offered as an option on our Website, sales media and/or on-site.
In the event of a related travel benefit, we inform you that:
The fees applicable to tourist packages do not apply.
The provider will be responsible for the proper contractual performance of the service, within the limits imposed by article L211-16 of the Tourism Code.
You benefit from insolvency protection.
2.4 Reduction
The discounts mentioned on our sales media are subject to special conditions, communicated with the offer.
Article 3: Residence tax
The residence tax, collected on behalf of the municipalities, is not included in our rates. The amount is determined per person per day and varies according to the destination. It is to be paid either on site or when booking.
Article 4: Typology of offers and related conditions
Activities related to the organization and sale of travel or stays on a specified date or period shall not be subject to the 14-day withdrawal period applicable to distance selling.
In accordance with the provisions of article L.211-14 II Tourism Code, you have the right to withdraw without having to pay any costs if exceptional and unavoidable circumstances, occurring at or near the place of destination, have a significant impact on the performance of the contract or on the transport of passengers to the place of destination. In this case, the amount of the payments will be returned to you no later than 14 working days from the date of notification of the withdrawal.
Group booking: for any booking for a stay of 12 or more people and/or 5 or more accommodation, you will have to make a specific booking request, the acceptance of which will be subject to our full discretion. In case of non-compliance, we reserve the right to cancel the reservation with immediate effect, free of charge, and/or refuse access to the accommodation.
Notification: in case of cancellation or modification of your reservation, or of an additional service, you must notify us as soon as possible by telephone indicated on the Website, or directly via your customer account by visiting "My Bookings", "My Stays to Come", then by clicking "Edit your stay" or "Cancel"
The date of receipt of the notification shall determine the date of cancellation or modification.
4.1. Flexible offers
Our "flexible" offers can be cancelled or modified until a certain date, or until the day of arrival according to the type of tariff reserved. The deadline for cancellation or modification is that indicated on the booking route and communicated within the booking confirmation (hereinafter the "Deadline").
Amendment: we will endeavour to accept as much as possible your requests for modification, date, place of stay, typology or optional additional services within the limits of availability.
However, we draw your attention to the fact that this type of change will potentially lead to a change in the total cost of the stay (depending on the new arrival date, the new departure date, the residence, the typology and/or the new optional benefits chosen). If applicable, and subject to availability, we will charge you the difference between the price paid and the price in effect on the day of the request and the management fee (€40). In addition, we will retain the following allowances:
- If your request for modification is made prior to the deadline: 0% of the total amount of stay.
- If your amendment request is made from the due date:
- Date change (time increase or reduction): 100% of the total amount of the stay.
- Change of place of stay: 100% of total amount of stay.
- Change of typology in favour of a lower category: 100% of the total amount of stay.
- If several criteria change, we will apply the most restrictive conditions.
- Cancellation: regardless of the date the reservation is cancelled, we retain 100% of any insurance premiums and service charges. In addition, if your request for cancellation is made from the date limit, we will retain the following allowance: 100% of the total amount of the stay.
- If your cancellation request is made before the Deadline, we will refund you the amount already paid on date. Amounts will be reimbursed less service fees and any insurance coverage.
4.2 Non-flexible "NO FLEX" Offers: Non-cancellable / non-refundable / non-modifiable stay
Our "Non-Cancellable Rate" packages are non-exchangeable, non-cancellable, non-modifiable and non-refundable. These offers are subject to specific conditions of payment, cancellation and modification taking into account the preferential tariff charged.
Payment conditions: any reservation of a stay benefiting from a "Non-Cancellable Rate" implies the immediate payment, on the date of booking, of the full price of the stay (including accommodation and any additional services, in addition to any transport services, service fees and optional insurance premiums).
Conditions for modification and cancellation: no request for modification or cancellation will be taken into account. Whatever the date the reservation is cancelled, we have an allowance equal to 100% of the total amount of the stay. The non-consumption of optional additional services, if any, reserved and invoiced, will not be eligible for reimbursement.
These conditions shall apply without prejudice to the application of the provisions of Articles L.211-14 and R.211-10 of the Tourism Code.
4.3. For all bookings: cancellation and modification of additional services
Any request for cancellation or modification of additional services must be notified by telephone or email to the Contact details indicated in the Preamble.
Cancellation periods for reimbursement: In order to qualify for reimbursement of the benefits ordered, the notification must be received within the following time limits:
- Ski lessons: no later than 14 days before the date of stay.
- Other benefits: not later than 7 days before the date of stay.
CAUTION: after these deadlines, no cancellation will be possible and no refund will be granted.
No use: in case of non-retirement of a benefit or early refund, you will not be entitled to any refund.
Modification fee: any modification of option (ski equipment, packages or other) will result in a fixed fee of €15.
Article 5: Modalities in case of unforeseen stay
No presentation at the place of stay (NO SHOW): if you do not show up on the day of your arrival, the total amount of the reservation (stay and options), as well as the service fees and insurance, remain due. After this period, we will no longer be able to guarantee the maintenance of your accommodation.
Early departure or interrupted activity: a short stay or an unfinished activity is not reimbursed. However, customers who have subscribed to our insurance will be able to apply for a refund in proportion to the days not consumed (subject to the terms of the insurance contract and the release of the accommodation).
Services not used: Options reserved in advance and not consumed on site are not refundable.
Article 6: Modification or cancellation by our company
6.1 Confirmation of reservation
Any reservation made on our Website is the subject of an immediate confirmation email.
6.2 Exceptional change in stay
In rare cases, events beyond our control (force majeure or made by a third party) may force us to change your program partially or completely (e.g. closing a facility or equipment such as a swimming pool).
Your choice: If a significant change occurs, we will inform you immediately. You will then be able to accept the modified stay or refuse it.
Refund: In case of your refusal, we will refund you all the money paid. We thank you for informing us of your decision as soon as possible.
6.3 Availability of simultaneous offers and reservations
Our offers are managed in real time and available in limited quantities.
First come, first served: Accommodation may become unavailable if several users complete their reservation at the same time. The system validates the first completed order.
Unavailability after order: In the exceptional event that your reservation cannot be honoured due to lack of availability, we will inform you immediately by email and the full payment will be refunded instantly.
Article 7: Arrival and departure
7.1 Reception formalities and supporting documents
To access your accommodation, you will need to show on arrival: the credit card used for the reservation, a valid ID for each traveller and a duly completed police card, if required by local regulations.
Note: Access to your accommodation may be refused in case of absence of these documents or if the full payment of your stay has not been made despite our revivals.
7.2 Delivery times and return of keys (Check-in / Check-out)
The hours vary according to the Hosts. The precise start and end times of your stay are indicated in the product sheets.
Failing accuracy: Check in from 17h00 / Check out before 10h00.
7.3 Late release
Respect for the time of departure is imperative for the preparation of accommodation. In case of return of the keys after the indicated time (often on Saturdays for long stays), we reserve the right to charge you a supplementary overnight stay.
Article 8: Deposit of security (caution)
8.1 Amount and modalities
Upon arrival, a security deposit may be requested by the Host. Its amount, specified on the product sheet at the time of your reservation, usually varies between €200 and €2,000 depending on the type of accommodation.
This deposit is usually made in the form of a bank pre-authorisation (cardprint): it is not an immediate debit, but a payment reserve authorized by your bank. According to banks, this transaction may appear temporarily as an ongoing debit ; This display is beyond our control.
8.2 Use and restitution
This security deposit is intended to cover any unforeseen expenses incurred upon departure:
Degradations: Damage in accommodation or common areas.
Unpaid services: Options consumed on site (parking, telephone, etc.) not paid directly to the host.
Keys: Loss or non-restitution of keys on arrival.
8.3 Sampling and billing
In the absence of a fee: pre-authorisation is automatically lifted. The time frame for the release of funds then depends on your bank.
In case of recorded expenses: the amount of repairs or unpaid payments will be charged from this guarantee (up to €2,000) until 15 days after your departure. A detailed invoice will then be sent to you.
Article 9: Minors
9.1 Mandatory presence of a legal administrator
Our accommodations are not holiday and leisure centres (as defined in Decree No. 2002-883 of 3 May 2002). As a result, they are not suitable for minors under the age of 18 travelling alone. For any stay, minors must be accompanied by their legal directors (parents or guardians).
9.2 Right of refusal and annulment
We reserve the right to refuse access or to cancel the stay immediately (even after it starts) if it is found that the accommodation is occupied by unaccompanied minors. This rule also applies before departure: if we discover that the reservation is for minors alone, it can be cancelled.
9.3 Exception for sports competitions
In accordance with article R-227-1 of the Code of Social Action and Families, these restrictions do not apply to stays directly related to sporting competitions.
This exception applies only to minors who are dismissed under the supervision of approved sports federations, their deconcentrated bodies or affiliated clubs, in accordance with the Sports Code.
Article 10: Animals
Since each hoster is independent, it can charge its own rates or refuse animals. We advise you to check the specific conditions on the accommodation sheet before your reservation.
Article 11: Internal regulation
In order to facilitate the life of your holiday, a by-law is displayed in every mobile home, apartment, bedroom, cottage, house and/or reception of the establishment. Thank you for getting to know and respecting it.
In connection with local regulations, special and complementary measures concerning safety, hygiene and the environment may be communicated to you by the Host during your stay.
You are informed that video surveillance and video protection devices can be installed in institutions to ensure the safety of property and people. More precise information is available in the establishments concerned by means of a poster.
Article 12: Customer service, assistance and demands
For any question or request relating to a reservation, the Customer may contact the Customer Service before and during the stay at the Contact Information indicated in the Preamble.
During the stay, the Customer is also invited to address the reception of the establishment as a matter of priority or directly to the Host, which will endeavour to provide an immediate solution and, if necessary, invite the Customer to contact the Customer Service of the Distributor.
Claims after the stay: any complaint relating to the stay may be addressed in writing to the Customer Service, either by email or by RAR mail to the Contact details indicated in the Preamble, within 2 months of the end of the stay. The Customer is informed that the later the claim is made, the more difficult it is to process it. In order to facilitate the instruction of the request, the Customer is invited to specify in particular the name of the person who made the reservation, the number of the reservation, the dates and place of the stay, as well as the type of accommodation reserved, and to attach any supporting documents.
Mediation and amicable settlement of disputes: after having seized the Customer Service and failing a satisfactory response within a reasonable time, the Customer has the possibility to resort free of charge to a mediation procedure, in accordance with the legal provisions in force, by seizing the Ombudsman of Tourism and Travel whose contact details are: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17 - http://mtv.travel.
In accordance with article L. 211-17-1 of the Tourism Code, the Distributor, in its capacity as organiser or retailer, must provide appropriate assistance to the Client in difficulty. Any request for assistance may be made by email or by mail to the Contact Information indicated in the Preamble.
The Customer is also informed of the existence of the European Online Dispute Resolution Platform (ELR) available at: ec.europa.eu/consumers/odr.
General information: in order to improve the quality of reception and service provided to our customers, we inform you that telephone communications with our employees are likely to be recorded. This information is provided to you at the beginning of each call when you contact us.
Article 13: Responsibilities and information
13.1 Photos and descriptions:
The photos, virtual tours and accommodation plans reproduced on our Website and our communication media are given for information purposes. Given the diversity of our stock, the decoration and configuration can vary from one accommodation to another. For any specific details, do not hesitate to contact us.
13.2 Station and activity information
The information on on-site activities (ski, sports, leisure) is provided to us by the Tourist Offices.
These data are indicative: we are not responsible if an activity is deleted or modified by the station.
Similarly, nuisances related to works (public or private) near accommodation cannot be opposed to us.
Tip: Check the exact opening dates of the equipment with the Host before your departure.
13.3 Flights and personal effects
Accommodation in a Tourist Residence: the rental is not subject to hotel responsibility. The Distributor and its Hosts shall not be liable for any loss, theft or degradation of personal objects (housing, parking, common premises).
Accommodation in a hotel: liability is limited by applicable French legislation.
PRUDENCE: We recommend you always lock your doors and windows. We are not responsible for items forgotten in the accommodation after your departure.
13.4 Package travel information
When you book a combination of travel services through our Website, it constitutes a package trip within the meaning of Directive (EU) 2015/2302 of the European Parliament and of the Council of 25 November 2015, as well as Articles L.211-1 et seq. of the Tourism Code.
As such, you benefit from all the rights granted to travellers on a package trip, as provided for in the Tourism Code.
We are responsible for the proper performance of all the travel services included in the package, in accordance with article L.211-16 of the Tourism Code.
In accordance with the legal provisions in force, we have insolvency protection to ensure the reimbursement of all payments made by travellers and, where the transport is included in the package, their repatriation in the event of insolvency.
Article 14: Insurance
14.1 Presentation of insurance guarantees
you have the option to take out an insurance contract when booking to protect yourself from unforeseen events. The guarantees shall take effect according to the following timetable:
- Cancellation guarantee: the day after payment of the premium at 0h00
- Traveller Assistance Guarantee: from your departure (maximum 24 hours before the scheduled departure date and after payment)
- Other guarantees: the day of your departure at 0h00
14.2. Right of waiver (retraction)
In accordance with the law, you have 14 calendar days to waive your insurance, free of charge or penalty, provided you meet all of the following conditions:
- You justify that you are already covered for one of the risks guaranteed by this new contract,
- The contract you wish to waive is not fully executed,
- You have not declared any claims under this contract.
In this situation, you can exercise your right of waiver by sending your request in writing to the following address: NEAT, 117 quai de Bacalan, 33300 BORDEAUX; or by email to: support@neat.eu
If the conditions are met, reimbursement of the premium will take place within 30 days.
14.3 Claims
the full procedure for processing claims is available in the terms and conditions applicable to the insurances you can download via our Website.
Article 15: Personal data
The Distributor, as controller, processes personal data for the implementation and execution of your reservation and/or in order to satisfy legitimate interests.
Purpose:
- For the setting up and execution of the reservation: your data is collected and processed for the purpose of managing your stay, including booking, tracking, payment, invoicing, satisfaction assessment, as well as information and claims management.
- Subject to your consent: your data is collected and processed for the purpose of transmitting personalized information about our products, proposals for additional services and promotional offers, as well as the performance of competition games of MAEVA & CO Group entities and/or brands.
- To satisfy a legitimate interest: your data is processed to enable the Distributor to ensure continuity of service and the sustainability of its business.
- To comply with legal obligations: your data is collected and processed in particular for the purpose of securing payment transactions, by determining the level of risk of fraud associated with each transaction, and more broadly in order to comply with any applicable legislation.
Data processed: The information indicated as mandatory by an asterisk condition either (i) the validation and execution of the reservation made, or (ii) the transmission of personalized information in order to prepare your arrival. Non-disclosure of optional information does not call into question the provision of the services subscribed or the processing of requests for information, but may limit its relevance.
Recipients of the data collected: the data collected are intended for the Distributor, as processing manager, to the Host responsible for the delivery of the subscribed service, as well as for any subcontractors acting on behalf of the Distributor or Host. They can also be passed on to partners when necessary to execute the reservation.
Data transfer outside the European Union: in order to manage the contractual relationship, data transfers can be made to countries that do not provide a level of protection equivalent to that of the European Union. In this case, the Distributor shall implement the appropriate guarantees provided for in the applicable regulation, in particular the Contractual Types Clauses adopted by the European Commission. Transfers may also take place in the event of a legal obligation or as part of a reservation for a destination outside the European Union, to the benefit of the local entity responsible for managing your stay on site
Security: The Distributor shall implement all appropriate technical and organisational measures to ensure the security and confidentiality of personal data processed.
Storage periods: the Distributor keeps your data in a secure environment for the duration necessary for the implementation of pre-contractual measures or for the execution of the reservation, then proceeds with archiving in accordance with the legal obligations in force. Data used for commercial prospecting purposes shall be deleted after the applicable statutory limitation periods have elapsed, from the performance of the performance or collection of consent as appropriate.
Personal rights: in accordance with applicable regulations, you have the following rights concerning your personal data:
- right of access;
- right to rectification and deletion (right to be forgotten);
- right to limitation of treatment and right of opposition;
- right to data portability;
- the right to withdraw your consent at any time for treatment based on it;
- The right to set guidelines for the fate of your data after your death (which we hope will be as late as possible);
- right to object to the call-up by registering on the BLOCTEL list;
- right to lodge a complaint with the CNIL or the competent supervisory authority of your place of residence.
- These rights may be exercised by email or by mail to the Contact Information indicated in the Preamble.
Article 16: Final provisions, applicable law and legal notice
16.1 Opposability and validity of GTCs:
Any reservation of a stay, regardless of the channel used (call centre or online reservation), shall be fully accepted of these Terms and Conditions. The applicable conditions are those in force and published on the Website on the day of booking.
You are invited to consult, prior to any reservation, the conditions available online, which specify in particular the terms of reservation, payment, modification and cancellation applicable on the date of the reservation.
These Terms and Conditions are subject to French law. In the event of a dispute concerning their validity, interpretation or enforcement, the French courts shall have sole jurisdiction, subject to the rules of territorial jurisdiction of public policy applicable to consumers.16.2 How establishments operate:
the establishments offered for reservation are not operated directly by the Distributor, but by the Hosters, legally independent third-party companies, under franchise, affiliation or marketing agreements.
The Distributor acts as seller of stays and remains responsible for the proper performance of the services reserved in accordance with the provisions of the Tourism Code.
The physical and operational operation of the establishment, including the on-site reception, the management of the facilities and the provision of services purchased and consumed directly with the host during the stay, is, however, its responsibility.16.3 Legal notice of the Distributor
France from North to South, Société par actions simplifié à associée unique au capital de 40.000€, having its registered office at the Artois, Espace Pont de Flanders, 11 rue de Cambrai, 75947 PARIS CEDEX 19, registered at the RCS of PARIS under the number 483 315 362, registered in the register of operators of travel and stays under the number IM075120173.
Intra-Community VAT identification No: FR 89 483 315 362.
Financial guarantee: APST Association Professionnel de Solidarité du Tourisme, 15 AVENUE CARNOT 75017 PARIS.
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