is a French company owned by the Pierre & Vacances Center Parcs Group. The brands Maeva.com, Maeva Home, Vacansoleil, lafrancedunordausud, leskidunordausud, and lespannedunordausud are trademarks of La France du Nord au Sud. Therefore, in these GTCs, we refer to these brands as entities with which you book your stay. The use of the sites and the purchase of package travel or accommodation services implies the full acceptance by the customer of these terms and conditions of sale and their acceptance in their entirety.
Our general terms and conditions of sale are in accordance with the provisions of article R.211-12 of the Tourism Code. In order to comply with the legal provisions, we reproduce the articles. R.211-3 to R.211-11 of the Code.
(marks maeva.com - Any offer or sale of the services referred to in Article L. 211-1 shall give rise to the submission of appropriate documents which comply with the rules laid down in this Section.
The exchange of pre-contractual information or the provision of contractual conditions shall be carried out in writing. They can be done electronically. The name or business name and address of the organiser or retailer and the indication of its registration in the register provided for in Article L. 141-3 or, where applicable, the name, address and indication of the registration of the federation or union referred to in the second paragraph of Article R. 211-2 shall be mentioned.
Prior to the conclusion of the contract, the organiser or retailer must provide the traveller with the following information.
With regard to the packages defined in Article L. 211-2, A 2 e, the organiser or retailer and the trader to whom the data are transmitted shall ensure that each of them provides, before the traveller is bound by a contract, the information listed in this Article to the extent that it is relevant to the travel services they offer. The form by which the information listed in this Article is made known to the traveller shall be fixed by joint decree of the Minister responsible for Tourism and the Minister responsible for Economy and Finance. This order specifies the minimum information to be made known to the passenger when the contract is concluded by telephone.
The information referred to in 1, 3, 4, 5 and 7 of Article R. 211-4 communicated to the traveller is part of the contract and may be modified only under the conditions laid down in Article L. 211-9.
In addition to the information specified in Article R. 211-4, the contract shall contain the following information:
The traveller may assign his contract to an assignee who fulfils the same conditions as he does for the journey or stay, as long as the contract has not produced any effect. Unless the assignor is more favourable, the assignor is required to inform the organiser or the retailer of his decision by any means enabling him to obtain an acknowledgement of receipt not later than seven days before the start of the journey. In no case shall such transfer be subject to prior authorisation by the organiser or retailer.
Where the contract contains an express possibility of revision of the price, within the limits laid down in Article L. 211-12, it shall mention the precise methods of calculating, both upwards and downwards, price changes, in particular the amount of the transport costs and related taxes, the currency or currencies which may affect the price of the journey or stay, the share of the price to which the change applies, and the price of the currency or currencies chosen as the reference when setting the price set out in the contract. In the event of a decrease in the price, the organiser or retailer is entitled to deduct his actual administrative expenses from the reimbursement due to the traveller. At the request of the traveller, the organiser or retailer shall provide proof of these administrative expenses.
Where, prior to the departure of the traveller, the organiser or retailer is obliged to make an amendment to one of the essential elements of the contract, if he cannot satisfy the particular requirements referred to in Article R. 211-6, or in case of a price increase exceeding 8%, he shall inform the traveller as soon as possible, in a clear, understandable and apparent manner, on a durable medium:
Where changes in the contract or alternative service result in a decrease in the quality of the journey or stay or its cost, the traveller shall be entitled to an appropriate price reduction. If the contract is terminated and the traveller does not accept any other service, the organiser or retailer shall reimburse all payments made by or on behalf of the traveller as soon as possible and in any event not later than 14 days after the termination of the contract, without prejudice to compensation pursuant to Article L. 211-17.
The organizer or retailer shall make the refunds required under L. 211-14 II and III or, under L. 211-14 I, reimburse all payments made by or on behalf of the traveller less the appropriate resolution fee. Such refunds for the benefit of the traveller shall be made as soon as possible and in any event not later than 14 days after the termination of the contract. In the case provided for in Article L. 211-14, the additional compensation which the traveller is likely to receive shall be at least equal to the penalty which he would have borne if the cancellation had taken place on that date.
The assistance due by the organizer or retailer under section L. 211-17-1 shall include:
The organiser or retailer is entitled to charge a reasonable price for this assistance if this difficulty is intentionally caused by the traveller or his negligence. In no case shall the price charged exceed the actual costs incurred by the organiser or retailer.
The Special Conditions of Sale specify the Terms of Sale by clearly explaining the contractual information: rates, cancellation conditions.
Any reservation implies, in addition to the acceptance of these Terms and Conditions of Sale, a payment including:
The service fee for any reservation with La France from the North to the South varies according to the amount of your stay for a reservation made directly online or by telephone by credit card. These costs contribute to the operation of our platform and allow us to offer services such as a dedicated telephone service available 6 days a week.
Service fees are increased by 18 euros for any payment by mail (bank cheques, ANCV holiday vouchers, gift vouchers)
More than 30 days before departure we will ask you to make a deposit corresponding to:
Any reservation implies the communication of a valid email address. Otherwise, we will not be able to process your request.
The estimate does not constitute a reservation, or an option on a given date or price. Only the regulation allows for the reservation of accommodation.
Whatever method of payment you choose you have at the time of registration the possibility to pay either (i) the full cost of the stay, including options, or (ii) only, initially, a deposit of 30% of the total amount of the stay plus the service fee and any cancellation guarantee, provided that the full price of your rental and any additional benefits are payable (except in case of payment in several times):
The full payment of the price as well as the transmission of information necessary for the execution of the reservation condition the sending by email by La France from the North to the South of the travel document (including your rental contract or voucher, description of the site) Your commitment becomes final from the 30th day before your stay. The commitment of France from North to South becomes final after the sending of a booking confirmation. If you have not paid the balance within the time allowed and have not used your option of withdrawal, France from the North to the South reserves the possibility of cancelling the sale from the 30th day before your stay according to your reservation, without it being necessary that France from the North to the South does not carry out any renewal with the customer, and to apply accordingly the conditions of cancellation provided for this purpose and defined below.
Where the contract contains an express possibility of revision of the price, within the limits laid down in Article L. 211-12, it shall specify the precise methods of calculating, both upwards and downwards, price changes, in particular the amount of the transport costs and related taxes, the currency or currencies which may have an impact on the price of the journey or stay, the share of the price to which the change applies, the price of the currency or currencies chosen as a reference when determining the price set out in the contract.
For reservations at the call centre until the 30th day before your stay,
You can pay your stay by credit card*, cheque**, transfer***, vouchers or gift vouchers**** - less than thirty (30) days before your stay, you must pay 100% of the amount of your stay only by credit card* or vouchers or gift vouchers**** under the conditions below. Bank checks are not accepted
Attention
Payment by credit cards (*) on your personal account on our website maeva.com/en-fr/moncompte.php
Payments should be sent to:
France from North to South,
11 rue de Cambrai,
L'Artois, Espace Pont de Flanders,
75019 Paris.
Credit cards accepted: Visa, Eurocard / Mastercard, American Express, Carte Bleue
Our financial partner FLOA BANK, Société Anonyme with a capital of €46,842,400, registered in the Bordeaux Commercial and Corporate Register under the number 434 130,423, whose registered office is Immeuble G7 – 71 Rue Lucien Faure in Bordeaux (33300) subject to the supervision of the Authority de Control Prudential et de Résolution (ACPR) 4 Place de Budapest, CS 92459, 75436 PARIS CEDEX 09 and registered at the ORIAS under the number n° 07 028 160 (www.orias.fr) offers payment solutions reserved for individuals (major natural persons) residing in Metropolitan France, holders of a Visa or MasterCard bank card with a valid date corresponding to the duration of the refund, which allow you to pay for your purchases of goods and/or services in 4 maturities by bank card. After completing your order, you must choose to pay for it using the "FLOA 4X" payment solution; You will then be redirected to the FLOA BANK payment page on which you can proceed with your payment. FLOA BANK reserves the right to accept or refuse your application for funding; you have a withdrawal period of 14 calendar days to waive it.
Floa's General Sales Conditions
We draw your attention to the fact that if you request to pay your order for goods and/or services through these payment solutions, your personal data will be transmitted to FLOA BANK for consideration of your request for financing, management of your credit agreement and, where applicable, collection.
Floa Privacy Policy
Cheques accepted: bank, holiday, gifts
For any payment by a means other than credit card, a management fee of at least 20 euros and up to 10% of the total price of the reservation shall be applied.
France from North to South accepts holiday cheque payments. The holiday cheques must be sent by registered mail with acknowledgement of receipt and must include the heel. France Du Nord Au Sud accepts no responsibility for sending holiday vouchers by simple mail.
Holiday vouchers are processed upon receipt. If you have advanced the amount of your stay by cheque, credit card or bank transfer and ultimately wish to pay it by means of holiday vouchers, you can send us your holiday vouchers and you will be refunded the corresponding consideration within two (2) months of receipt.
(***) Contact details bank transfer : code IBAN : FR76 1820 6000 4360 2460 0336 043/ code BIC : AGRIFRPP882..
(****) Certified partner vouchers / gift vouchers (subject to conditions to be validated with the seller) - warranty: Any reservation by vouchers or gift vouchers less than 30 days prior to your stay must be guaranteed by a bank card number valid on the date of the start of your stay and a minimum payment of 30% of the total amount of your rental. Only the balance of the reservation can be paid by vouchers / gift vouchers which must be sent by post (the postmark being valid) within 5 days of your reservation. We inform you that we do not reimburse the overpayment for payment by registered partner vouchers or gift certificates. In case of cancellation of a stay paid by this means, we reserve the possibility to apply a management fee of up to 10% of the total amount of the reservation with a minimum of 10€. These fees are the processing fees we have with gift cheque providers.
Our invoices must be paid no later than 30 days before the date of departure or in accordance with the terms of your particular contract. In the event of late payment, the Maeva.com Group / La France du Nord au Sud will be able to suspend any ongoing service or reservation, without prejudice to any other action. Any amount not paid at the end of the invoice will result in the application of penalties, an amount equal to one and a half times the rate of legal interest outstanding on the day of the prior notice. Penalties will be payable upon request from Maeva.com Group / North France to the South. Under no circumstances may payments be suspended or compensated without the prior written consent of the Maeva.com Group / La France du Nord au Sud. When after departure, the stay is changed on essential elements, the customer may request reimbursement of unexecuted and unreplaced services. The client cannot change the course of his stay. In the event that the stay is cancelled for reasons of force majeure or for reasons relating to the safety of the traveller, the customer shall not be entitled to any compensation.
For any cash payment made directly on site, within the limits of the legal ceilings in force on the date of such payment, we reserve the possibility to apply a service fee of five 5 euros.
Payment with a grant: In the context of a payment made in whole or in part by means of a grant granted by your works council, the grant will under no circumstances be the subject of any reimbursement, in particular in the event of cancellation of a stay.
Late payment: In case of non-compliance with the above payment deadlines, interest on late payment may be applied by France from North to South. Interest on late payment will be due on the day following the invoice's due date at the rate of three times the legal interest rate in effect on the invoice's due date, applied to the total amount of VAT remaining due from the invoice.
Payment periods: Payment periods can be granted free of charge or with a fee with our partner bank, under certain conditions, more information on www.maeva.com.
Subject to the payment of the balance of your stay, you will receive your travel document within 24 hours of the total settlement of your stay prior to the start of your stay, either by e-mail to a link dedicated to your personal account or your Travel Documents which contains all the practical information to help you organize and the rental agreement or voucher of your accommodation and its reserved services.
Prices of benefits shall be determined on the basis of the economic data in force on the date of their fixation. A change in the applicable taxes may lead us to change the price of these benefits. They are flexible and vary according to different customizable criteria such as booking date, start date, length of stay, type of accommodation, addition of ancillary services.
Our prices are inclusive of all taxes and include sub-rent of the accommodation, including charges (water, electricity, heating), with the exception of residence tax, ancillary services and optional insurance premiums, and service charges, payable upon reservation when they are due. We remind you that a dwelling is provided for a specified number of occupants to rent and cannot under any circumstances be inhabited by a higher number of persons. It is recalled that a young child is considered a full occupant. Not all of our balconies, loggias, terraces and garden ground are equipped with seats and tables.
Attention: In case of non-compliance with the maximum capacity of the accommodation, the supplier will be entitled to categorically refuse access to the accommodation and no refund will be possible.
Our accommodation rates do not include additional optional services offered in catalogue, on our website or on site. In the event of a related travel benefit, we inform you that:
The discounts mentioned on our sales media are applicable only on the accommodation part; are therefore excluded all other benefits (restaurant, sports and leisure ...). Such tenders shall be subject to special conditions communicated with the tender.
The residence tax, collected on behalf of the municipalities, is not included in our rates. The amount is determined per person per day and varies according to the destination. It is to be paid either on site or when booking.
We will endeavour to accept as much as possible your requests for modification, date or place of stay or for typology or optional services within the limits of availability. You can change a stay (within the limits of available places) or transfer it for a fee. You must inform us of your request for modification in La France du Nord au Sud by email at the following address: modification@dunordausud.fr or directly in your personal account, section "amend his stay". We draw your attention to the fact that this type of change is generating variable costs for France from North to South depending on the date on which you submit your request and the type of change. The cost can range from a minimum of 40 to 100% of your stay.
Cancellation by the client
In case of cancellation, simply send us your request from the contact form of your travel account, menu Whatever the date the cancellation takes place, the service charges remain purchased from Maeva.com Group / La France from North to South and are not refunded. Cancellation by the client has the following financial consequences:
We draw your attention to the fact that activities related to the organization and sale of travel or stays on a specified date or period are not subject to the 14 days withdrawal period applicable to distance selling.
Selection of products stamped "Free cancellation up to 30, 45 or 60 days".
Flexible offers cancelable up to 30, 45 or 60 days before arrival
Some of our offers are stamped "Not cancelable, non-refundable". For these stays or benefits, the following conditions replace the conditions for cancellation and modification provided for in Articles 4.1 Modification of stay and 4.2 Cancellation of stay.
Taking into account the preferential tariff agreed, the subscription to the Offer/Benefits and/or the Reserved Stays are neither exchangeable, refundable nor changeable. No request for modification or cancellation will be taken into account. Whatever the date the reservation is cancelled, we have an allowance equal to 100% of the total amount of the file. The non-consumption of optional services, if any, reserved and invoiced, will not give rise to any reimbursement.
No presentation at the place of stay: If you do not present yourself at the place of your stay on the scheduled day of arrival, without having previously informed the residence or the Customer Relations Service we will receive an allowance equal to 100% of the total amount of the stay. In addition, we will not guarantee you the availability of your accommodation and also the execution of your stay under the conditions agreed upon during your booking.
In the event of the cancellation of a rental service for ski equipment, ski lifts or any other options ordered, the cancellation must be notified to us by telephone and email no later than 15 days before the start of the stay in order to qualify for the reimbursement of these services. In other words, no option cancellation is possible within 15 days of the start date of the stay
If you do not withdraw a benefit or refund before the due date, you will not be entitled to any refund; In case of modification of options (ski equipment, packages or other) a fee of 15 euros will be applied; In case of cancellation of options (including ski equipment, packages or other) the above fee schedule will be applied.
If you have selected a Flexi+ offer, you can cancel until 5pm the day before your departure. You will be reimbursed by maeva.com for 100% of the sums committed (excluding insurance, including service fees & options bookable at the time of order)? :
The Flexi+ offer is bookable on all accommodations on the site at the time of booking and cannot be added as a post-booking alternative to the assurances we offer on our site.
No justification will be requested.
If you do not show up at the place of your stay, we will deduct the initial service fee, if any, and the amount of the insurance premiums, if any, to which the following allowances will be added:
100% of the total amount of stay (accommodation and benefits).
The non-consumption at the place of your stay of optional services reserved and invoiced will not give rise to any refund.
We advise you to purchase one of the insurance forms contracted from our insurer (see Article 18 - Insurance). The insurance premium must be paid in full upon reservation and is never refunded.
Loyalty is an exclusive advantage for reservations made on the website https://www.vacansoleil.com/ as well as all languages only. It is not applicable to reservations made via CE, CNAS or CGOS partner sites.
For any reservation made between 1 October 2024 and 30 September 2025, the customer shall be entitled to a credit equivalent to 10% of the amount of accommodation reserved, paid in his loyalty card in the form of having, up to a maximum amount of 300 €. The amount credited in the loyalty pool will be available at the end of the booking. This amount may be used for any reservation made on the website https://www.vacansoleil.com and all languages only for a stay before 30 September 2025, provided that the amount of accommodation booked is at least three (3) times higher than the value of the loyalty pool.
In the event that the amount of the booked accommodation is less than three (3) times the value of the loyalty pool, the system will automatically calculate the maximum amount of the pool that can be used for the said reservation
France from the North to the South addresses a booking confirmation email if you have booked online.
If the circumstances oblige and only in the event of events of force majeure or the act of a third party, independent of his will, France from the North to the South, could be obliged to modify partially or totally his programs (total or partial closure of a Residence, common equipment of type swimming pool, restaurant).
In this case, France from North to South will inform you of the change made on the stay, which may accept or refuse to retain the modified stay. In case of non-acceptance of your modified stay, France from the North to the South will refund you all the sums paid.
You will need to make your decision known as soon as possible.
The products offered are available in small quantities and are managed in real time. We draw the customer's attention to the fact that the product presented at a certain price may become unavailable if several users connected at the same time on the Internet are interested in the same product. The first user to make a reservation will be given priority. If a reservation cannot be honoured by La France Du Nord Au Sud due to non-availability of the product, the customer will be informed by La France du Nord au Sud by email, and any money paid by the customer to make the reservation will be returned immediately.
The credit card used at the reservation as well as valid IDs must be presented on arrival. Failing this, you may be denied access to your accommodation by La France Du Nord Au Sud. France from the North to the South draws your attention to the fact that, in the absence of a full payment of prices despite the revivals, we will not be able to hand over the keys if you present yourself at the place of your stay. For all types of stay, the time of delivery and return of keys is indicated in the travel documents. In the case of a return of keys beyond the time indicated in the travel documents, on the day of your departure (saturday in most cases), a supplementary overnight stay will be charged. You may be asked to fill out a police record when you arrive, in accordance with the regulations in force in certain countries.
A security deposit, the amount of which may vary, can be requested upon arrival. The amount is specified in each product sheet.
Label Maeva Personal: a security deposit the amount of which will be determined according to the type of accommodation can be requested in the form of a payment authorization on your credit card. This authorization will be valid up to eight (8) days from the date of the end of your stay.
The security deposit will be refunded to you deducted in particular from the compensations deducted for any damage caused (i.e. any damage and/or disturbance of any kind in both the private and the common parts of the building), unpaid benefits including those optionally consumed on site (telephone, parking, etc.) and loss of the keys of the accommodation delivered upon arrival. Information available directly from each Residence or on the website
We draw your attention to the fact that our accommodation does not depend on a Holiday and Leisure Centre within the meaning of Decree No. 2002-883 of 3 May 2002, and is not suitable for providing group or individual stays outside the family home of minors under 18 years of age, without their legal directors. France from the North to the South reserves the right to refuse access to accommodation, which would have been reserved in disregard of this requirement for the benefit of minors under the age of 18 who are not accompanied by their legal administrators presenting themselves to the accommodation, and to immediately cancel the stay. Under the same conditions, France from the North to the South will be able to cancel the reservation at any time before the start of the stay, if it discovers that the accommodation is intended to accommodate minors under the age of 18 who are not accompanied by their legal administrators.
The parents or legal guardians of minors are responsible for any acts or accidents committed by the minor. They must establish a handwritten parental permit for each of the minors concerned.
Domestic animals are accepted, except for Category 1 and 2 dogs defined as dangerous, on presentation of an anti-rabies certificate, and a certificate of fitness for detention in the case of categorised dogs. The authorisation is effective in a majority of our accommodations, taking into account the packages available from each accommodation or on the website and payable on site. Pets are allowed, kept on a leash, in common areas, but are prohibited in the vicinity of swimming pools. Our partners may not accept animals or practice their own prices. Information available directly from each accommodation.
A premature departure or an interruption of sports or leisure activities reserved with La France Du Nord Au Sud, cannot give rise to any reimbursement from the latter. However, if you have subscribed to the insurance contract proposed by France from North to South, you may, depending on the cause of the departure or interruption of activity duly justified and returning in accordance with the terms of the contract, be reimbursed pro rata temporis from the day of your departure or the day of the interruption of the activity. With regard to the interruption of stay, you will only be eligible for reimbursement in proportion to the stay provided you have fully released the apartment or room.
You will have to notify any complaints during the stay in writing to the reception of the accommodation, as soon as possible in writing or any other appropriate form in La France du Nord au Sud by registered mail with notice of receipt in La France du Nord au Sud - Customer Relations Service - 11, rue de Cambrai - 75947 Paris cedex 19, or by e-mail to sav@dunordausud.fr, to the sales agent, as well as to the organiser, accompanied by all supporting documents. We remind you that forgets of personal effects inside your accommodation cannot incur the responsibility of La France from North to South.
Any complaint, after your stay, may be the subject of : A written declaration during the stay at the reception of the accommodation and addressed as soon as possible by registered mail with notice of receipt to La France du Nord au Sud - Service Relations Clientèle - 11, rue de Cambrai - 75947 Paris cedex 19 or by email to the address: sav@dunordausud.fr; within 2 months after the end of your stay. We would like to draw your attention to the fact that the more you delay in submitting your claims, the more we may experience difficulties in settling your claim in your best interests. Please specify, in your mail, the name of the person who booked the stay, the number of the reservation, the place and dates of your stay and the type of apartment or room reserved to facilitate the processing of your file. Similarly, we would like to thank you for attaching all supporting documents to your letter allowing us to limit the processing time of your complaint. We inform you that following a unsuccessful prior attempt to resolve the dispute with our Customer Relations department formalized in writing, you have the possibility to resort to a mediation procedure by seizing the Ombudsman for Tourism and Travel whose contact details are as follows: MTV Médiation Tourisme Voyage - BP 80 303 - 75 823 Paris Cedex 17 - http://mtv.travel.
In accordance with the order of December 20, 2017, the organiser or retailer must provide assistance if the traveller is in difficulty. You can request by sending an email to sav@dunordausud.fr or by sending an email to the Customer Relations Service (address provided above):
For any application, valid proof of identity must be sent by mail for security reasons and a copy of the communication received in order to facilitate the processing of your application. For more information on the data protection policy of France Du Nord Au Sud, and the processing of your data, please visit our website www.maeva.com or request an electronic version by email.
The reservation of one of our stays on all channels (call center, online reservation, reservation at the reception of our establishments) implies the acceptance of our general and special conditions of sale. The applicable conditions are those of the date of booking (including booking, payment, modification and cancellation). For the applicable conditions please contact us at sav@dunordausud.fr. The transfer to a third party of your reservation implies that you inform us at least seven (7) days in advance of the identity of the third party concerned and the acceptance by that third party of these conditions. Failing this, he may be denied access to his accommodation. We present a general description and apartment photos for information. Given the diversity of the range from North to South France, there are some differences in the configuration and decoration of certain dwellings. We present on our catalogue and website a general description of our apartments, examples of cuttings, photographs and virtual tours given for information purposes. For more details, please contact us.
All information concerning the sports and leisure activities of the resorts and their surroundings is sent to us by the tourist offices and is provided for your information. They cannot incur our responsibility if one of them no longer exists during your stay. For further information on the life of these stations, please contact their respective offices. As our catalogue is printed long in advance, check with your residence to find out the dates of opening, the sports equipment (nature and quantity), the activities or services offered by the Residence and who have determined your choice on it. In addition, work undertaken either by individuals or by public authorities that could hinder our customers in stations or localities cannot be opposed to us.
We would like to bring to your knowledge the fact that the rental in Residence of Tourism is not part of the responsibility of the hoteliers. Consequently, the liability of La France from the North to the South or of any other company whose distribution is carried out by La France from the North to the South cannot be incurred in the event of loss, theft or damage of personal effects in its Residences, both in apartments and in car parks or common premises (skiing premises).
We would like to bring to your knowledge the fact that renting in hotels is part of the responsibility of hoteliers laid down by the French Civil Code. Consequently, in the event of loss, theft or deterioration of personal effects in both housing and common (bicycle) parking spaces or premises, the hotelier's liability will only be incurred within the limits laid down by law.
The limitation for amounts due for services sold by France from the North to the South does not fall within the scope of the hotel prescription (Article 2272 of the Civil Code). As an exception to article 2244 of the Civil Code, the sending of a letter recommended by La France from the North to the South to any debtor client interrupts the requirement applicable in such matters.
In the case of a combination of travel services, the one offered to you is a package within the meaning of Directive (EU) 2015/2032 and Article L.211-2 II of the Tourism Code. You will benefit from all the rights granted by the European Union applicable to packages as transposed into the Tourism Code. France from the North to the South will be entirely responsible for the proper execution of the package as a whole. In addition, as required by law, France North to South has protection in order to refund your payments and if the transport is included in the package, to ensure your repatriation in case France North to South becomes insolvent.
For more information on essential rights under Directive (EU) 2015/2032, please visit our website www.maeva.com.
For you, we have entered into a contract with an insurance company with various guarantees. This insurance takes effect:
Attention: Persons domiciled in Europe are insured under this contract. Included are the territories of the Member States of the European Union, located in geographical Europe, as well as the following territories and countries: Guadeloupe, Guyana, Martinique, Mayotte, Réunion, Saint Barthélemy, Liechtenstein, Principalitys of Monaco and Andorra, Saint Martin, Switzerland, Vatican. The Azores and Madeira are not part of this definition.
Procedure for reviewing claims: The insurance company has established a procedure for processing claims relating to the insurance contract. This procedure can be found in the Administrative Provisions of the General Conditions of the Insurance Contract which you can download from www.maeva.com.
You have the right to waive this contract for a period of 30 days (schedule) from the date of its conclusion, without charge or penalty. However, if you receive one or more insurance premiums that are offered to you, so that you do not have to pay a premium for one or more months at the beginning of the contract, this period is limited to the payment of all or part of the first premium.
The exercise of the right of waiver is subject to the following four conditions:
In this situation, you can exercise your right to waive this contract by letter or any other durable medium addressed to the insurer of the contract. The insurer is required to refund the premium paid to you within 30 days of your waiver. In addition, in order to avoid a combination of insurance, you are invited to check that you are not already a beneficiary of a guarantee covering one of the risks guaranteed by the contract you have subscribed to.
Attention: The right of waiver does not apply to travel or baggage insurance policies or similar short-term insurance policies for a period of less than one month (L.112-2-1-II-3° of the Insurance Code).
Model Letter of Waiver:
"I, the undersigned, (Name, First Name and Address), declare that I renounce my membership no.xxx. Done the XXXX to XXX (Date and Place), Signature". When exercising your option of waiver, the Insurer is required to repay, if any, the amount of the premium paid within 30 days of the date of exercise of the right of waiver. However, the entire premium remains due to the Insurer if you exercise your right of waiver while a claim involving the guarantee of the contract occurred during the 30-day waiver period.
Further information:
A waiver letter, a model of which is proposed to you for the exercise of this right, must be sent by letter or any other durable medium by mail to NEAT 117 quai de Bacalan 33300 BORDEAUX or by e-mail to support@neat.eu.
In order to facilitate the life of your holiday, a by-law is displayed in every mobile home, apartment, bedroom, cottage, house and/or reception of the establishment; We thank you for getting to know and respecting it.
France from the North to the South, as the controller, processes personal data for the implementation and execution of the contract or pre-contractual measures at your request, for other purposes with the prior consent of the Customer, in view of the need to satisfy the legitimate interests of the entities concerned.
(i) As part of the performance of the contract or the taking of pre-contractual measures at the request of the data subject, these data are collected and processed for the purpose of managing your stay (including booking, tracking, payment, satisfaction assessment and information):
(ii) As part of your consent, personal data about him or her are collected and processed for the purpose of transmitting information about our products, services and promotional offers, making games contests of entities and/or brands of the Pierre & Vacances Center Parks Group. Are considered as entities and/or brands of the Pierre & Vacances Center Group Parks: PIERRE & VACANCES, PIERRE & VACANCES PREMIUM, MAEVA.COM, MAEVA, France from North to South, SKI DU NORTH TO SOUTH, SPAIN DU NORTH TO SOUTH, APARTHOTEL ADAGIO, APARTHOTEL ADAGIO ACCESS, CENTER PARKS, SUNPARKS, PIERRE & VACANCES IMMOBILIER COUNCIL and SENIORIALS
Data may also be transferred to partners where appropriate. Withdrawal of consent to treatment is possible at any time. Mandatory data are indicated by an asterisk.
The information indicated as mandatory condition (i) the subscription and execution of the contract between you and France from the North to the South or (ii) the provision of personalized information in order to prepare the possible future contract. Failure to submit optional information will not affect the delivery of promised services or responses to requests for information, although it may limit its relevance.
The data collected are intended for France from the North to the South, as controller, as well as for the entity responsible for issuing the subscribed service and any subcontractors, if any. The entities of the Pierre & Vacances Center Parcs Group and its subcontractors implement technical and organisational measures to ensure data security and protection.
The entity(s) of the Groupe Pierre & Vacances Center Parcs party(s) to the processing keeps personal data in a secure environment for the duration necessary for the taking of pre-contractual measures or for the performance of the contract and then archived in accordance with the legal provisions in force. Data relating to prospecting operations shall be deleted within the legal time limits of the limitation after the performance of the performance or collection of your consent as the case may be.
For more information on the Pierre & Vacances Center Parks Group's data protection policy and the processing of your data, please visit our website www.maeva.com or request an electronic version by email.
In order to improve the quality of our customer reception, we inform you that your telephone calls, together with our employees, will be subject to registration.
France from the North to the South (marques maeva.com / lafrancedunordausud / leskidunordausud / lespagnedunordausud) - Société par actions simplifié à associé au capital de 40.000€ - Reg. office : L'Artois - Espace Pont de Flanders - 11 rue de Cambrai - 75947 PARIS CEDEX 19 - 483 315 362 R.C.S. PARIS - SIRET 48331536200044 - Registration of travel and subsistence operators - IM075120173 - N Intra-Community VAT identification: FR 89 483 315 362; Financial guarantee : APST Association Professionnel de Solidarité du Tourisme - 15, AVENUE CARNOT - 75017 PARIS - Professional civil responsibility : RSA, Building PACIFIC, 11-13 Cours Valmy - 92977 PARIS LA DEFENSE
