Find answers to your questions

My stay

• What are the possible arrival times?
• What documents will be asked of me upon arrival?

• I didn't get my confirmation email, what should I do?

  If you have not received your confirmation email, check your spam, it may be there by mistake. You can also log in to your account to see if your reservation is displayed. If this is not the case, please contact customer service by e-mail at serviceclients@maeva.com or by phone at the following free number: 01 81 80 25 43.

• I'm looking for the bill for my stay, where can I find it?

  You can find your invoice by logging in to your travel account once your reservation has been paid in full.

• I would like to order a television, a baby bed...

  No problem, we will be happy to make your stay as comfortable as possible. If a cot and/or other extras (high chair, television, barbecue, bed linen, etc.) are not included as standard in the interior, you can often simply book them. The possibility of this varies per campsite and/or accommodation type. Please let us know as soon as possible what you would like to add. Sometimes you can indicate this online when you make a booking.
  
  Do you already have your accommodation voucher? You can also contact the campsite yourself to communicate your wishes. You will find the contact details of the campsite on your accommodation voucher.

• What documents will be asked of me upon arrival?

  When you arrive on site, the reception of your accommodation will ask you for your "ticket" (also called "voucher" or "travel document"). This document summarizes all the information about your stay: contact details of your accommodation, arrival times, information about your holiday destination, etc.
  
  Your voucher can be downloaded to your Travel Account / My Account space a few days after the balance of your stay is paid. You will be informed by e-mail.
  
  CAUTION: To have access to your reservation upon arrival, you must present your voucher.
  
  To print your voucher, just go to your Travel Account available from the maeva.com homepage. You can identify yourself using your e-mail and password created when you register. You will then access the summary of your file. Then select "Print my voucher". This one appears thanks to the Acrobat Reader application, you just have to start printing.
  
  If you have difficulty downloading your voucher, our Holiday Advisors will be at your disposal from Monday to Friday from 9:30am to 7:30pm and Saturday from 2pm to 7pm at
  01 81 80 25 43.
  
  Enjoy your stay and feel free to share your photos on the networks with #maevacom!

• I would like my apartment to have a special view.

  And we understand you! :)
  We invite you to note your wish in the white frame provided for this purpose on the page of the order confirmation. If you have already finalized your order, send us your request by e-mail to infos@maeva.com with your file number and the name under which it was registered. We will then transmit it to our hosting partner.
  
  ATTENTION: it is the residences that assign the apartments. Under these conditions, we cannot guarantee 100% that your request will be met. However, our hosting partners are always doing their utmost to meet your expectations!

• Can I check in online?

  This varies per campsite. At more and more campsites and at the rental accommodations of “maeva home” you do not first have to go to the reception to collect your keys or pay the tourist tax. With the 100% online pre-check-in you can arrange these formalities online in advance. You also do not have to go to reception to check out.

• Where can I find the address of the accommodation booked?

  On your accommodation voucher. Here you will find all information about your stay. Such as the campsite's contact details, arrival and departure times and important information about your accommodation and holiday destination. You can download your accommodation voucher via My Vacansoleil, a few days after you have paid the total travel price of your booking. You will receive an email from us when your accommodation voucher is ready.

• Can I go on vacation with my pet?

  Your little companion is also entitled to a holiday! On the camping page on the website you can see whether pets are allowed in your accommodation.
  
  Your four-legged friend is very welcome at many campsites. Sorry for your litter hamster, the only animals allowed are dogs and cats (except for the more dangerous ones that must always be on a leash.) Because a thorough cleaning to remove hair, for example, is necessary, most campsites charge a pet fee. There is often a maximum of one pet per accommodation. In some cases a current vaccination record is required.
  
  Please note: Rex is not allowed to stay alone in the mobile home or rental tent. You are civilly responsible and must accompany your pet during your entire stay. Don't forget to let us know when booking that you are bringing your pet. The campsite will then be informed in advance.

• What are the possible arrival times?

  The arrival is usually between 5:00 PM and 7:00 PM, so that the on-site teams have time to get your accommodation in tip-top condition after the departure of the previous holidaymakers. In case of late arrival or on a day other than Saturday, you can contact the campsite a few days in advance. You will find the contact details on your voucher.

• Are sheets included in the price?

  That depends on the accommodation you have booked. You will find this information in the description of your accommodation. Go to My Vacansoleil on the homepage and look at 'More information'. If linen rental is optional, you can bring your own or book it for an additional fee.

• I expect to arrive later than the arrival deadline.

  On your accommodation voucher you will find the times when the reception is open, as well as the telephone number of the campsite. We recommend that you inform the campsite when you expect to arrive. This way, the employees can ensure that you still receive the keys to your accommodation.

• What should I pay on the spot?

  For any stay in France and Spain, you must pay a residence tax of between €0.2 and €2 per night per person. According to the municipalities, the amount of this tax may be zero or reduced for children under 13 years of age. This amount is required upon arrival by your accommodation.
  The deposit of the apartment is also payable at the reception of your accommodation upon arrival. Its amount appears on the voucher. Sometimes the charges (water, electricity) are to be set according to meter reading or the package, in this case this is specified on your voucher.
  And that's it!
  Enjoy your stay and feel free to share your photos on social media!

• How long after the bail is recovered?

  Reimbursement of the security is subject to bank deadlines: either 15 days for payment by bank card, and for payment by cheque, the latter is either returned or destroyed by the partner.

Payment

• Is my reservation firm once payment has been made on the site?

  After receipt of your payment, the reservation of the chosen accommodation will be passed on to your campsite. The campsite will send us confirmation of the reserved accommodation as soon as possible.
  
  If your accommodation is no longer available in the meantime, we will cancel your booking and be happy to look for a suitable alternative with you. Of course, you will receive the amount paid back immediately if you do not choose a new accommodation.

• Can I group multiple reservations into one payment?
  

  No, each reservation must be paid separately by credit card.

• What should I pay on the spot?

  For any stay in France and Spain, you must pay a residence tax of between €0.2 and €2 per night per person. According to the municipalities, the amount of this tax may be zero or reduced for children under 13 years of age. This amount is required upon arrival by your accommodation.
  The deposit of the apartment is also payable at the reception of your accommodation upon arrival. Its amount appears on the voucher. Sometimes the charges (water, electricity) are to be set according to meter reading or the package, in this case this is specified on your voucher.
  And that's it!
  Enjoy your stay and feel free to share your photos on social media!

• Is there a minimum amount to be able to pay in three times?

  No, no minimum is required: all stays are eligible for payment in 3 times, regardless of the cost!

• Does the 3-time payment involve additional costs?

  No, payment in three times is free for all.

• When do I have to settle my vacation?

  When you make a reservation, we will ask you for a 15% discount on the price of the stay. You will have to pay this account immediately. You will only have to pay the remaining amount 30 days before your departure date. You can also choose to pay the entire stay at once, or in several instalments. If you book less than 30 days before the departure date, we will ask you to pay the entire stay at once.

• How much is the deposit?

  The discount is 15% of the amount of the stay. This includes the 20.00€ file fee, the compulsory participation in the Disaster Fund, the compulsory participation of 10.00€ for the SGR (Stichting Garantiefonds Reisgelden) and in addition, the amount of insurance you have chosen.

• What are the additional mandatory costs?

  There are some mandatory costs, but this means that you can enjoy your holiday in peace of mind. Sometimes you will have to pay an environmental contribution or a tourist tax at your holiday place.
  
  Bed linen rental is also mandatory. Don't worry, you will see all the costs in advance in the summary of your trip. That way, you will know exactly what is happening.

• I have a discount or a promo code. How to use it?

  Great news, you have a promo code! You can easily use it online. If you book a stay on our site, you can enter your discount code when you make your reservation. The reduction will be deducted directly. It's that simple! Certain promotional codes can only be used by telephone with our customer service. If this is the case for your code, it will be mentioned in the legal notices.

• What means of payment are accepted?

  We offer you several methods of settlement, it is up to you to choose!
  - Bank card: directly on the secure site or by telephone with a customer advisor
  - Paypal: on the secure site - attention must be paid total payment of your stay, no deposit.
  - Transfer: see section « Pay my reservation by bank transfer »
  - Bank cheques (+ 18 Euros): Service fee of 18 euros plus. Please note, for the payment of the quotations, the reservation will be blocked only upon receipt of the latter. No bank check will be accepted within 15 days of the start of the stay.

  - Holiday vouchers (ANCV) / Gift vouchers (Tir Groupé, Tickets Compliments, Cadhoc)(+ 18 Euros) Additional service charges for this method of payment, in addition to the initial fee: We accept holiday or gift vouchers up to 70% of the total amount of your stay. If it is a departure for more than a month, we will first ask you for a 30% deposit to block the reservation. In this case, we advise you to pay the deposit by credit card for example and to send us the holiday checks for the payment of the balance (which must arrive one month before departure).
  - ANCV Connect : directly on the secure site or by telephone with a customer advisor. Unlike ANCV cheques, the entire amount of the stay can be paid in ANCV Connect at no extra charge. Please note that if the ANCV connects does not contain the entire amount of the stay, the rest of the stay must be completed by credit card.
  
  If this is a departure of less than a month, we will ask you for the entire payment to block the reservation. You can, however, pay the whole by credit card, for example, and then send us the holiday checks. We will automatically re-credit your credit card of the amount sent by holiday vouchers (net of mail processing fees) of your reservation within a maximum of 2 months.
  Send the required amount to:
  maeva.com, La France du Nord au Sud - Booking service - 11 rue de Cambrai - 75019 Paris

  
  For more information about your stay, our Holiday Advisors will be at your disposal from Monday to Saturday from 09:30 to 19:30.

The Flexi+ offer

• Until when can I cancel my stay for free?

  It depends on the stay. If you have chosen our free cancellation guarantee, you will be able to cancel free of charge up to 30 days before the start of your stay. We offer this option for most of our destinations, however some are exceptions. Log in to your My Vacansoleil account to see the cancellation policy for your stay.

• When and how will I be reimbursed?

  We will refund you within 48 hours via the payment method you used. With Flexi+: 80% of the amount you paid will be refunded within 48 hours (excluding insurance costs) and 20% will be refunded in your kitty on your traveler account, to be used for your next vacation within 1 year from the repayment date.

• How can I cancel my reservation?

  To cancel your reservation or simply know the cancellation conditions, simply log in to your travel account, click on the menu "My upcoming stays" and on the tab "Cancel my stay".
  Please note that no cancellation request can be registered by telephone.

• What reasons or supporting documents do I need to cancel?

  Nothing, nothing, nada! If you really want to give a reason, feel free to share it on Instagram with #flexi+ #vacansoleil if you wish.

• Does this apply to all types of accommodation offered by Vacansoleil? All 50,000 stays available?

  Yes, yes, and yes again! Flexi+ is available for all accommodations, and it is a service offered exclusively by Vacansoleil.

• Does this also apply to packages, options, cleaning, etc.? ?

  With the Flexi or Flexi+ package, you will only receive reimbursement for the stay. This does not apply to other options and insurances.

• What is the difference compared to cancellation insurance?

  With classic cancellation insurance, the conditions are set by the insurance company. Generally, you will only be refunded if you need to cancel for urgent reasons such as illness, death or redundancy. These reasons do not apply to Flexi packages, and you will also get your money back if you want to go to another destination for example. Please note, however, that the final cancellation date differs depending on the Flexi package chosen. This is 30 days before the start date of the stay with Flexi, and up to 1 day before the start of the stay with Flexi+.

Manage my reservation

• How can I modify my reservation?
• How do I access my Travel Account?

• How do I view my reservation details?

  To view your booking, simply log in to your MyVacansoleil account. To do this, click on the icon at the top right of the homepage of our website. With your login details and password you can view your booking here, book extras, arrange payments, download your invoice and accommodation voucher and much more. Arranged in just a few clicks.

• Can we make an option?

  Great, did you flash on one of our stays?! Unfortunately we do not take an option. Only reservations accompanied by a deposit of 30% of the amount of your rental together with the amount of service fees are validated.
  To be sure to enjoy the stay of your choice, we recommend that you pay the required deposit, by phone or via the Internet, to confirm your reservation.

• I am having difficulty booking my stay on the site, what should I do?

  You take a deep breath and call our Holiday Advisors (they can be reached Monday to Saturday from 9:30 a.m. to 7:30 p.m.). They know our destinations well and are at your disposal to provide you with information and support you in choosing and booking your stay.

• How can I modify my reservation?

  You can make your change request by logging into your Travel Account and clicking on "Edit or cancel your stay" to write your request.
  Your reservation may be modified within the limits of availability. For a change in date, rental or type of accommodation, a flat fee of at least 40 euros will be charged. If the modification involves cancellation fees with our hosting company, the fees may be charged to you.

• I would like to transform my quote into a firm reservation.

  Excellent news, it means the holidays are approaching!
  To confirm your reservation, you just have to make a deposit of 30% of the amount of your rental together with the amount of the service fees and the cancellation guarantee (if desired).
  Less than one month from your departure, it is necessary to pay for your entire stay in order to confirm your reservation.

• Is my reservation firm once payment has been made on the site?

  After receipt of your payment, the reservation of the chosen accommodation will be passed on to your campsite. The campsite will send us confirmation of the reserved accommodation as soon as possible.
  
  If your accommodation is no longer available in the meantime, we will cancel your booking and be happy to look for a suitable alternative with you. Of course, you will receive the amount paid back immediately if you do not choose a new accommodation.

• How do I access my Travel Account?

  It's very simple: your Travel Account is accessible from the homepage of the website or in Click here.
  To identify yourself, simply enter your e-mail address and password created when creating your account.
  If you no longer remember your password, just click on forgotten password, and hop the trick is played!

• Why are my contact details requested?

  In order to contact you, we ask that you provide us with your name, address, telephone number and email address. Your data will under no circumstances be shared with third parties.

• Can I group multiple reservations into one payment?
  

  No, each reservation must be paid separately by credit card.

Cancelation

• I have already booked but I would like to subscribe to the cancellation guarantee, is this possible?

  Thank you for your booking :)
  You can only opt for the free cancellation guarantee when you make your booking. This service cannot be used retroactively.

• How can I cancel my quote?

  It is not necessary. A quote is not a booking and you do not have to cancel it. So you don't have to pay anything. Would you like us to help you choose another fun holiday? Then of course we would be happy to do that!

• Until when can I cancel my stay for free?

  It depends on the stay. If you have chosen our free cancellation guarantee, you will be able to cancel free of charge up to 30 days before the start of your stay. We offer this option for most of our destinations, however some are exceptions. Log in to your My Vacansoleil account to see the cancellation policy for your stay.

• When and how will I be reimbursed?

  We will refund you within 48 hours via the payment method you used. With Flexi+: 80% of the amount you paid will be refunded within 48 hours (excluding insurance costs) and 20% will be refunded in your kitty on your traveler account, to be used for your next vacation within 1 year from the repayment date.

• How can I cancel my reservation?

  To cancel your reservation or simply know the cancellation conditions, simply log in to your travel account, click on the menu "My upcoming stays" and on the tab "Cancel my stay".
  Please note that no cancellation request can be registered by telephone.

• Does this apply to all types of accommodation offered by Vacansoleil? All 50,000 stays available?

  Yes, yes, and yes again! Flexi+ is available for all accommodations, and it is a service offered exclusively by Vacansoleil.

• What is the difference compared to cancellation insurance?

  With classic cancellation insurance, the conditions are set by the insurance company. Generally, you will only be refunded if you need to cancel for urgent reasons such as illness, death or redundancy. These reasons do not apply to Flexi packages, and you will also get your money back if you want to go to another destination for example. Please note, however, that the final cancellation date differs depending on the Flexi package chosen. This is 30 days before the start date of the stay with Flexi, and up to 1 day before the start of the stay with Flexi+.

Navigate the site

• I am unable to book the destination of my choice.

  That's a shame, but maybe we can help you. Have you selected a period of stay and cannot find your favorite campsite? Then there may be insufficient availability for the number of people on the selected dates. Other accommodations or periods may be available. Please reset your search criteria to try again. Good luck!

• The accommodation appears, but when I click on book, a message tells me that the reservation is impossible.

  There must be several people who have fallen for this accommodation! You will see this message when there is no longer availability, but only so recently (a few minutes) that this has not yet been included in the availability overview shown. Our apologies. But don't panic, we have plenty of other nice accommodations for you!

• How does the search engine work?

  You're the boss! You indicate what you are looking for, we show you which campsites and accommodations meet your needs.
  
  We only show the offer that matches what you entered. The more search criteria you enter, the more targeted the selection. But keep in mind that you will not get to see all the campsites. And you may be overlooking that one dream campsite... We recommend that you first choose the search criterion that is most important to you (for example price, location, date). You can then always filter by other criteria. This way you don't rule out great campsites that could be perfect for you.

• Is the site accessible in other languages?

  Of course !
  To change the language, nothing could be simpler. Go to the bottom of the page next to the legal notices and discover the site in French, English, Spanish and Dutch!

Loyalty benefits

• How do I use my credit or promotional code?

  Great, you've found the accommodation of your dreams!
  Once your stay has been selected, go to step 2 of your order entitled “Options and insurance”. At the bottom of the page, insert your promotional code, then click "OK".
  If the promotional code entered does not apply, remember to check that your code has been entered correctly, its validity date and its eligibility ;)

• How does the loyalty pool work?

  After each reservation on maeva.com and regardless of the stay reserved, you will get a refund of 10% of the amount of your accommodation in the form of a maximum of 300 euros. Your pool will be available at the end of your stay, and you can use it for any reservation of a stay before 30 September 2025. The amount of accommodation booked must be at least 3 times higher than the value of the holiday pool. To help you, we give you 2 small examples:
  If the balance available for your holiday pool is 50€, you can use it to book a minimum stay of 150€ before 30 September 2025
  If the balance available for your holiday pool is 100€, you can use it to book a minimum stay of 300€ before 30 September 2025
  Easy, right?
  
  The price of your accommodation is less than 3 times the amount of your pool? Don't panic, we will automatically calculate the maximum amount you can use for this accommodation!

• When is my prize pool available?

  As soon as you make a reservation, we put on hold the amount of your pool. Once your holiday is over, your credit becomes available in your pool. You can now use your pool for a new reservation, provided the stay takes place before 30 September 2025.

• How can I exchange my prize pool for a payment?

  Log in to your account and click on “I use my fund” before making the payment. In the prize overview you will see that the prize pool amount is deducted from the amount payable.

• The amount in my kitty is less than 10% of the booked stay. For what ?

  The 10% prize pool discount is calculated based on the price of accommodation. Booked options, service fees, cleaning fees, insurance, surcharges and other costs are not included. The maximum reduction you can benefit from is €300.

• How do I use my fund?

  Your pool will apply for all stays whose amount of accommodation is at least 3 times higher than the value of your holiday pool. The price of your accommodation is less than 3 times the amount of your pool? Don't panic, we will automatically calculate the maximum amount you can use for this accommodation! Log in to your travel account to check that the amount credited to your pool is available When booking, click on the "I use my pool" button before making the payment. Hop the amount of your prize will be deducted from the price of your new stay and you will therefore pay your stay cheaper!

• What happens if I cancel my stay?

  If you cancel your next stay, the prize pool amount will also be canceled.

• I can't use my dog, what can I do?

  Take a great inspiration, we will find the solution! First, check whether you have performed the following:

  • You are logged in to your account.
  • The amount in your pool is available. If the amount is still "waiting", you will have to wait until the end of your stay to use it.
  • The date of arrival of the stay is before 30 September 2025.

  If you have checked these points and it still does not work, please contact our customer service.

• Can I use my fund for a reservation that has already been made?

  The amount in your kitty cannot be used retroactively and is only valid for a future reservation.

• Why has my prize pool expired?

  If your fund has expired, it means you haven't made a booking for a while. But don't worry, if you book again with Vacansoleil, you will immediately benefit from a 10% reduction based on the value of your reserved accommodation, valid for a future stay!

Situation of Vacansoleil

• I still have a discount or promo code for Vacansoleil (issued before 2024). Can I still use it?

  No, unfortunately, that is not possible. Because Vacansoleil was bought, the old discounts and promo codes were disabled. You can always contact our customer service. We can see if there is a possibility to convert your credit into a new discount that will then be valid. We hope you will understand that it is impossible for us to make promises on this subject for the time being.

• Why did maeva buy Vacansoleil?
  

  Maeva firmly believes in the future of the Vacansoleil brand. In addition, the concept of maeva fits perfectly with the activities of Vacansoleil. Or as Nicolas Beaurain, the director of maeva, says: "Vacansoleil is an important and strong brand, with more than 50 years of experience in the European camping market. We are very pleased to keep this mark and to give it a new future. Not only in the Netherlands, but also in other European countries. We will work hard on this in the coming months."

• Following the acquisition of Vacansoleil by maeva.com, what does this mean?

  Yes, Vacansoleil is now part of the great maeva family for a few months!
  Know that nothing changes for you, apart from new destinations and new campsites across Europe, and especially in France!

• Does Vacansoleil still exist?

  Of course, we're back! Vacansoleil made a return in big pump at the end of 2023! It is true that our company filed the balance sheet last year, but the specialist of camping in France maeva (from the same group as Center Parcs), bought the name of Vacansoleil and some of its employees. In short, we are back in business! From our new offices in Westerhoven, we look forward to helping you find your ideal camping holiday again.

• The website seems different. How come?

  Now that maeva and Vacansoleil have joined forces, the Vacansoleil site has undergone a transformation. Because we are working hard on the new site, it is possible that you still see automatic texts on some pages. It's only temporary. A completely new site will be created very soon, filled with inspirations and simplified search features. In addition, you will have more choices than before. Until then, you can simply search and book on the current site without worry. We will welcome you very soon on the new environment!

• How do I contact you?

  Of course you can always contact us. Our new customer service is now available and we are happy to answer your questions. Need more information about a campsite? Do you have a question about Vacansoleil? Don't hesitate anymore and pick up your phone. We are available to help you from Monday to Friday, from 9:30 to 7:30, Saturday from 9:00 to 5:00 and Sunday from 10:00 to 5:00.

• Vacansoleil was bought. Can I still book my vacation with you?

  Of course! You can always book your camping holiday with us the quiet spirit. Vacansoleil has a new owner thanks to maeva, but we will continue to operate under the same trusted name: Vacansoleil. This new development allows us to expand our options and offer you the best vacation experience possible, always with the same passion and quality guaranteed you have expected from us for 55 years. Thus, in 2024, we are always ready to fulfill your holiday desires. Reserve the peace of mind, and let us offer you the best camping holiday possible!
  
  Would you like to know more about the collaboration between Vacansoleil and maeva? So take a look over here.

• Who bought Vacansoleil?

  Vacansoleil was acquired by maeva, the online travel agency of Groupe Pierre & Vacances - Center Parcs, in October 2023. A win-win situation, for Vacansoleil and for you as campers. Maeva is a renowned holiday brand in France, with a true passion and expertise in camping holidays. In addition to renting accommodation and apartments, maeva offers more than 1,300 campsites on its own online platform. More than half a million people book their holidays with maeva each year. Now that Vacansoleil and maeva have joined forces, you can enjoy an even wider choice of holiday experiences, with even more options.
  
  Want to know more about the collaboration between Vacansoleil and maeva? So take a look over here.

• Who's maeva?

  Maeva is the online travel agency of Groupe Pierre & Vacances - Center Parcs, and the owners of Vacansoleil since October 2023. Maeva is a holiday pioneer and offers a wide selection of holiday rentals, including 1,300 campsites, on a single platform. More than half a million people book their holidays with maeva each year. For example, maeva has its own campsites, which account for more than 60% of bookings during the summer season. 140,000 reservations are made on the maeva site each year. In addition, maeva is engaged in the ecological transition in the holiday rental sector. In 2017, maeva launched the franchise program "Campings maeva", in which 44 campsites are already affiliated.
  Want to know more about the collaboration between Vacansoleil and maeva? So take a look over here.

• What's gonna change now that Vacansoleil's been bought?

  For you, as campers, everything will remain the same. The large number of attractively priced campsites, as well as our trusted service, will remain the same as you expect from us. In addition, we are working hard on a new website, which will make your holiday reservations even easier. Expect optimizations like a smart search function and an increase in our camping offer in the near future. We look forward to offering you an even better holiday experience.

Early Booking Offers

• What is the most advantageous: Early Booking or last minute booking?

  Both options may be interesting, but Early Booking offers a great advantage: more choices.
  
  The most popular campsites and accommodation can already be completed at the last minute. Want to be sure to go to your favorite campsite and on the dates you want? Early booking is the safest and most judicious choice.

• What is the down payment for early booking?

  In case of early booking, you only pay a 15% deposit. This represents half of the normal deposit percentage (30%). You only pay the balance 30 days before the start of your vacation.

• What about free cancellation in case of early booking?

  If you choose Flexi when booking, you can cancel for free up to 30 days before arrival and get reimbursed immediately. With the Flexi+ option, you can even cancel for free up to one day before departure. Please note that for certain periods or accommodation, special discounted rates apply when free cancellation is not possible. This is always clearly indicated in the camping price list.

• How much is the booking fee?

  Nothing! As Early Booker, you do not have a reservation fee. An additional advantage to book early booking!

• What does the lowest price guarantee mean?

  At Vacansoleil, we guarantee that you book your holiday at the lowest possible price. If you find the same stay cheaper with another travel agency in the European Union within 24 hours of your booking, we will refund you the price difference. Simply send an email to aftersales@vacansoleil.com, indicating your booking reference number with Vacansoleil and the other provider's competing offer.
  
  Important: the stay must be exactly the same: the same campsite, the same accommodation and the same travel dates. This guarantee does not apply if the prices of Vacansoleil subsequently decline (for example due to last minute offers).
  
  The guarantee of the lowest price applies only to the rental price of the accommodation, not to the booking fee, extras or additional charges.

APST

• What is APST and what does the warranty entail?

  APST stands for Professional Tourism Solidarity Association. This reputable organization provides financial guarantees and support if a travel organization encounters problems. If the travel agency you booked with is unable to operate the trip, APST guarantees that you can still complete the same trip with another affiliated travel agency. They will take care of the holidays. If this is not possible, APST ensures you get your money back. Read here for more information

• Why is Vacansoleil a member of the APST?

  We believe it is important that you book your holiday with complete peace of mind and confidence. Since Vacansoleil became part of the French group Pierre et Vacances-Center Parcs in 2023 (and is managed by online tour operator maeva-La France du Nord au Sud), you automatically benefit from APST coverage when you make a reservation with us . It doesn't matter that it's a French organization.

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