Frequently asked questions

Do I need to pay a deposit? What will the costs be?

Yes. The deposit will be €100.00 per unit of accommodation booked plus payment in full of any insurance or travel elements booked. 

For a pre-booking, where prices are not yet known, the provisional deposit is €100. As soon as the prices are known, this amount will be deducted from your total holiday cost.  

If you book within 60 days before your arrival date, payment in full is required immediately.

When do I have to pay the remaining amount?

Payment in full is due 60 days before the booked arrival day at the campsite. You will, by then have received an email from us with a payment request for the remaining balance. You can call us to arrange final payment, or we can provide our bank details for a payment transfer.

If you book within 60 days before your arrival date, payment in full is required immediately.

How can I make a payment?

Have you booking through our website? Then we will call you by the next working day to arrange card payment or we can provide our bank details for a payment transfer.

Are you booking by phone? Then we can arrange card payment immediately or we can provide our bank details for a payment transfer. 

The down payment is €100.00 per unit of accommodation booked plus payment in full of any insurance or travel elements booked.

About 60 days before your departure, you will receive a payment request for the remaining amount by e-mail or text.

If you book within 60 days before your arrival date, payment in full is required immediately. 

Will I get a confirmation when my payment has been accepted by Vacansoleil?

Yes, a receipt/invoice will be emailed to you.

Why have I received a booking confirmation with a different payment link?

In March 2021, we switched to a new reservation system at Vacansoleil. As with any new system, there are some changes. From now on communication about your booking will look a little different from what you are used to. This also applies to the payment link in the e-mail sent with your booking confirmation. Clicking on the link will take you directly to the Ingenico payment page. This new link has made making your payment more streamlined.