Coronavirus

Questions & Answers about the corona virus and your holiday

Last updated on: April 3, 2020

At Vacansoleil we are closely following all developments regarding the corona virus (COVID-19). We are currently receiving many questions about the consequences for holidays that are already booked. We share your concerns and that is why we have listed these Questions & Answers for you.

The information on this page is regularly updated. Lasted update: April 3, 2020.

Where can I find the latest information about the corona virus?

On the website of the World Health Organisation you will find the most up-to-date information about the new corona virus (COVID-19).

Is there a negative travel advice for my holiday destination?

View up to date information here: On the website of The Department of Foreign Affairs you can find all current travel advice per country. Please note: negative travel advice only applies at the time of travel.

Where can I find all current foreign travel advice?

On the website of The Department of Foreign Affairs you can find all current travel advice per country. Please note: negative travel advice only applies at the time of travel.

What if I want to cancel my holiday if there is no negative travel advice?

Then you must pay the cancellation fees applicable at the time of cancellation. Are the cancellation costs at the time of cancellation less than the amount you have already paid? Then we clear the cancellation costs with your payment(s) and you will receive a voucher to the value of the amount overpaid. Unfortunately, given the exceptional circumstances, we cannot issue refunds.

Have you taken out cancellation insurance and do you have a valid reason to cancel under the terms of your insurance? Then you may be able to claim the cancellation costs back from your insurance company. Please contact your insurer for this.
 

Can I amend my holiday for free?

Yes, you can amend your booking free of charge just once on or before 15-04-2020 and choose another campsite, holiday period in 2020 and/or accommodation of Vacansoleil.

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