Frequently asked questions

Frequently asked questions - Making a reservation

Is there a difference between booking on the internet and booking by telephone?

There is no difference between booking over the phone or online - the price is the same. However, if you have any questions and you cannot find the information on our website, you can always contact one of our operators by calling: 0333 700 50 50 or 00353 21 427 25 27.

How do I know if my online booking was successful?

After you book online, an invoice number will be shown on screen - please take note of this number. You will then receive an email confirmation of your booking confirming all the details booked. No payment can be made online - you will be called by a Shandon Travel representative after your booking is made and payment will be then be taken (deposit or balance whichever is due).

How can I make a booking with Vacansoleil on the internet?

On the home page on https://www.vacansoleil.co.uk/, you can check availability and book via the Search and Book tab.

In the Search and Book menu you can search for your desired location and duration. You can book by clicking on the "book now" tab located next the accommodation price. You are now in the process of making a booking, please note the following important steps:
 

Step 1: Your stay
During the booking process the following information is available:

  • click on the information page of the campsite for more information and pictures
  • click on the information page of the chosen accommodation for park specific information
  • amend party size
  • add extras like baby package, preferences, linen hire, final cleaning
  • summary of the details of the campsite and the accommodation
  • book another accommodation or campsite
  • View the "important information" - in this section you can check if your chosen accommodation has a veranda (deck), terrace, aircon and any other important features. If a feature is not mentioned then is not available in your chosen accommodation

Step 2: On route
Here you can book an overnight stay at a campsite / hotel.

Step 3: Your data
At this stage you will be required fill out your personal details, and how you heard of Vacansoleil.

Step 4: Confirm
Here you can double check your booking. You can still amend you booking by clicking on the "back" button in the menu. You must also tick the box, to confirm you have read and accept our terms and booking conditions.

Step 5: Payment
No payment is taken online - once you complete your booking you will be contacted by our call centre staff who will arrange for payment to be taken. You can pay by credit/debit card over the phone or we can provide our bank details for a transfer. It is important that you provide full contact details when making your booking to ensure that we can contact you.

Step 6: Thank you
On this page a confirmed booking number will be provided. Vacansoleil thanks you for making your booking. A confirmation of your booking will be sent by email.

How is the price calculated?

You can easily work out what your holiday will cost.

For example: you and your family are spending 2 weeks at camping ‘Due Laghi’ in Levico Terme, Italy. You hire a fully equipped Navajo bungalow tent, and will stay there from the 3rd of June to June 17 (2 weeks).

The cost calculation is as follows:

 

14 nights at € 34,- per night

€ 476,00

-/- discount (14=7) 7 x € 34,-  

€ 238,00 -/-

+ reservation costs

€   75,00

This holiday costs you

€ 313.00

Renting a pitch? Then the cost calculation will be different. The price first shown to you for a pitch is the 1st step of your booking and the cost is based on a stay with 2 adults. Even if you’ve booked for more persons. How’s that possible? Well that’s because the prices per person can vary depending on their age and you only fill in the ages of your travelling companions during the 4th step. Naturally, you’ll see what the final cost of your stay will be before the booking is finalised.

What is the minimum number of nights I can stay in Vacansoleil accommodation?

On most campsites there is a minimum number of nights that must be booked per accommodation. This means that you need to book consecutive nights in the same accommodation at the same campsite. Most campsites have a 2 nights minimum stay in low season and 4 nights minimum in high season. However the amount of nights can vary per campsite or even accommodation. We also have campsites that will allow just a one night stay, these campsites can be used as an overnight stop en-route to your main campsite or one the way back home.

When will I receive my travel documents?

You will receive your travel documents by email. They will be sent once we have received the complete payment for the booking.

Can I reserve a baby pack on my booking?

Yes, you can book a baby package at more and more campsites. The baby package consists of a child’s cot, high chair and a bath. We will place everything in your accommodation before your arrival.

Please note: The cot does not include linen and there is no mattress. So please bring your own sheets, blankets and mattress.

Can I bring a pet? If yes, can I bring more than one?

In the search and find menu on the website, you can add a pet to your booking. On the relevant campsite page under the "accommodation" tab of the specific accommodation you are looking for you will find the option to add a pet, if this option is not present then it is not possible to add a pet to that accommodation type. There may be additional costs if you bring a pet such as compulsory cleaning costs. These cost maybe added to your invoice or payable on park at check-in. Some campsites only allow pets in low season. No pets are allowed in any of our Tent accommodation. If you wish to bring more than one pet then you need to call our reservation team.

More information about pets here.

Are some campsites suitable for disabled people?

Campsites with facilities adapted for disabled people have a special icon. We not only check toilets and shower buildings, but also space available, how doors open and if there are steps. Naturally we check the pool entrance, terrace and restaurant. Bear in mind that mobile homes are less suitable for wheelchair users. Tents are better as there are no narrow doorways or steps to negotiate. However you should note that the Ottawa tents have a wooden floor that is 15 cm high.

On our campsites Iris Parc Château de Galaure, Iris Parc Le Grand Dague and Iris Parc Birkelt we offer mobile homes especially built for disabled people – the Bali 2 type. For more information please contact one of our advisors.

Are groups of young people travelling alone accepted on your campsites?

Most sites are family campsites, and for this reason groups of teenagers without adults are often refused. To avoid any problems on arrival please contact our expert travel advisers for group bookings.

Can I make a group reservation?

Yes that’s possible, but it depends on how large the group is. On our website you can reserve up to 2 accommodations in 1 booking. Want to book more accommodations? Then please contact us. We can reserve a maximum of 5 units of accommodation for you. If your party requires more than 5 units, we will first have to get approval from the campsite.

Can I fly to my destination and rent a car?

Yes you can fly to many destinations. However car hire maybe necessary for some of the campsites. Car hire can be arranged by contacting our call centre on: 0333 700 50 50. Our staff can also advise on the possibility of airport transfers.

What overnight stops does Vacansoleil offer?

At Vacansoleil we can book overnight hotels with our Hotel Supplier Accor Hotel Group. During the booking process once you have booked your mobile home or tent with Vacansoleil you will be given an option to add an overnight hotel stay. You can choose from a selection of hotels. We can also book a single night stay at three of our campsites. Please call our reservation team for information on these three campsites.
Click here for a full overview of stopover campsites and hotels

If I pay for a preference/special request, is it guaranteed?

No, special requests cannot be guaranteed. Your request will be sent to the campsite and they will endeavour to meet your requirements. Special request charges are an administration fee and therefore non-refundable.

Can I amend my booking?

The following applies to reservations for 2018:

You can cancel or change your booking, however this will result in cancellation fees in accordance to our general terms. You will be informed of any amendment/cancellation fees by us.

The following applies to reservations for 2019:

You can cancel your booking free of charge up to the 31st of December 2018. After this date we will charge cancellation fees in accordance to our general terms.

You can change your booking free of charge up to the 15th of April 2019. After this date there could be amendment fees charged. We will inform you of any extra fees that result as an amendment of your booking.

When can I cancel my booking?

You can cancel your holiday booking up to the day of your arrival. Cancellation fees apply as per our booking terms & conditions.

The following applies to reservations for 2019 with a full stay:

You can cancel your booking free of charge up to the 31st of December 2018. After this date we will charge cancellation fees in accordance to our general terms.

I was just making an internet booking, but the period is not available anymore. What do I do?

When you choose a certain type of accommodation and dates, our booking system holds this section for a while, allowing you enought time to finish your reservation easily. If you do not complete the booking process, the selected dates will only be released after a certain time. You can try to make the booking later, if the dates are still available. You can delete a selected accommodation on the right hand side on the screen in the booking overview.

Can I request a specific pitch?

In consultation with the campsite it is possible to ask for a guarantee. Guarantees can only be asked for based on medical reasons. When this guarantee is approved, we charge € 27 per unit of accommodation per guarantee.