Find answers to your questions

My stay

• What are the possible arrival times?
• What documents will be asked of me upon arrival?

• How long after the bail is recovered?

  Reimbursement of the security is subject to bank deadlines: either 15 days for payment by bank card, and for payment by cheque, the latter is either returned or destroyed by the partner.

• Are animals allowed?

  Our website offers more than 15,000 "pet friendly" rentals to accommodate your dogs and cats, with the exception of animals of dangerous categories. To ensure your pet is welcomed, use the 'Pets allowed' filter when searching. Only dogs and cats can be accommodated, limited to one per dwelling, and a supplement can be requested for thorough cleaning. It is mandatory to present an up-to-date vaccination book on arrival, and your pet must not stay alone in the accommodation. Report the presence of your pet as soon as you book. Rabbits, NACs, Indian pigs, wigs and other birds are not accepted. For more tips on staying with your pet, visit www.nosvacances entreamis.com, in partnership with the 30 Million Friends Foundation.

• I didn't get my confirmation email, what should I do?

  If you have not received your confirmation email, check your spam, it may be there by mistake. You can also log in to your account to see if your reservation is displayed. If this is not the case, please contact customer service by e-mail at serviceclients@maeva.com or by phone at the following free number: 01 81 80 25 43.

• I'm looking for the bill for my stay, where can I find it?

  You can find your invoice by logging in to your travel account under "My reservations".
  It will be available once your reservation has been paid in full.

• I'd like to order a TV, a baby cot...

  No problem! Options such as a baby chair, a children's bed, a TV... if they are not automatically part of the service are to be ordered from the residence.
  For this, you can note your wish in the white box provided for this purpose on the page of the order confirmation. If you have already finalized your reservation, send us your request by e-mail with your file number and the name under which it was registered. We will then transmit it to our hosting partner.
  If your voucher is already available on your Travel Account, you can also contact our hosting partner directly, whose contact details appear on the document.

• What documents will be asked of me upon arrival?

  When you arrive on site, the reception of your accommodation will ask you for your "ticket" (also called "voucher" or "travel document"). This document summarizes all the information about your stay: contact details of your accommodation, arrival times, information about your holiday destination, etc.
  
  Your voucher can be downloaded to your Travel Account / My Account space a few days after the balance of your stay is paid. You will be informed by e-mail.
  
  CAUTION: To have access to your reservation upon arrival, you must present your voucher.
  
  To print your voucher, just go to your Travel Account available from the maeva.com homepage. You can identify yourself using your e-mail and password created when you register. You will then access the summary of your file. Then select "Print my voucher". This one appears thanks to the Acrobat Reader application, you just have to start printing.
  
  If you have difficulty downloading your voucher, our Holiday Advisors will be at your disposal from Monday to Friday from 9:30am to 7:30pm and Saturday from 2pm to 7pm at
  01 81 80 25 43.
  
  Enjoy your stay and feel free to share your photos on the networks with #maevacom!

• I wish my apartment had a special view.

  And we understand you! :)
  We invite you to note your wish in the white frame provided for this purpose on the page of the order confirmation. If you have already finalized your order, send us your request by e-mail to infos@maeva.com with your file number and the name under which it was registered. We will then transmit it to our hosting partner.
  
  ATTENTION: it is the residences that assign the apartments. Under these conditions, we cannot guarantee 100% that your request will be met. However, our hosting partners are always doing their utmost to meet your expectations!

• Can I anticipate all arrival and deposit procedures online?

  StartFragmentThis is what we advise you to do but it depends on the establishment you have booked.
  In most campsites and rentals "maeva Home", no need to go to the reception to collect your keys or pay the tourist tax!
  With the Pre-checkin 100% online, all these formalities can take place online and your keys are waiting for you directly in your rental. For the Check-out, a contactless key is also set up.EndFragment

• Where is the address of the accommodation reserved?

  This information is available on your "exchange voucher".
  This document summarizes all the information about your stay. Here you will find the contact details of your accommodation, an access map and a lot of information about your holiday destination.
  
  Your voucher can be downloaded to your Travel Account a few days after the balance of your stay is paid. You will be informed by e-mail.
  
  ATTENTION: We do not communicate the contact details of our vacation rentals before the balance of your stay is paid.

• Can I go on vacation with my pet?

  Your little companion also has the right to change air! On the website you will often find a criterion: pets allowed. You then access more than 15,000 holiday houses that are "pet friendly"!
  
  Sorry for Chouquette le hamster, the only animals allowed in holiday establishments are dogs and cats - out of dangerous categories and that can be kept on a leash.
  Pets are often subject to a daily supplement to be paid on site. It corresponds to a larger household to eliminate hair for example... Our four-legged friends are limited to 1 per unit and you will need to present an up-to-date vaccination book upon arrival.
  You are civilly responsible. So Rex must accompany you all day and can't stay alone in the rental. Still... for him too, it's holidays!
  So that you are, welcomed in the best conditions, think to report as soon as you book that you come with Rex or Felix or Mina... finally your pet.
  
  And to spend a serene stay, our partner the 30 Million Friends Foundation has prepared you a checklist full of tips to travel serene as well as valuable tips to find on the website: www.nosvacances entreamis.com/

• What are the possible arrival times?

  Most of the time, arrivals take place between 5pm and 7pm, allowing the teams to prepare your accommodation after departure from the previous holidaymakers.
  In case of late arrival or on a day other than Saturday, you can contact your property a few days before the number shown on your voucher to prevent them and fix with them how to recover the keys.

• Are sheets included in the rate?

  It depends on the accommodation!
  This information is included in the description of your accommodation on your Travel Account (in the section: More information) available from the homepage. When the bed linen rental is optional, you can bring yours or pay a surcharge for this service.

• I think I'll be here later than the deadline.

  On your voucher, which contains all the information about your stay, you will find the times at which the reception is open on the day of your arrival, as well as the telephone number of your accommodation. Make sure to contact them to warn them of your delay and the estimate of the time of your arrival, they will then give you specific instructions to recover the keys of your accommodation.

• What should I pay on the spot?

  For any stay in France and Spain, you must pay the tourist tax, the amount of which varies between €0.2 and €2 per night per person. This amount is fixed by the municipalities and may be zero or reduced for children, according to local rules. The tourist tax will be charged upon arrival by your accommodation.
  The country conditions are summarized below:

  • France: The residence tax applies only to adults (+18 years). Children are exempt.
  • Spain: The residence tax applies to adults and children from the age of 16. Children under 16 years of age are exempt.
  • Belgium and the Netherlands: The tax applies to all adults and children.
  • Germany: Adults pay the tax, while children under the age of 6 are exempt.
  • Italy: The tax applies to adults and children from the age of 10. Children under 10 years of age are exempt.
  • Portugal: Adults pay the tax, while children under 13 are exempt.
  • Croatia: Adults pay the tax. Children between 12 and 18 years of age benefit from a reduced rate (half price), and those under 10 years of age are exempt.

  Some municipalities may apply specific exceptions or rules. We invite you to check the details of your voucher or to inquire directly with your accommodation.
  
  The deposit of the apartment is also payable at the reception of your accommodation upon arrival. Its amount is specified on your voucher.
  In some cases, charges (water, electricity) can be set according to meter reading or the package. If so, it will be specified on your voucher.
  And that's it!
  Enjoy your stay and feel free to share your photos on social media!
  

Payment

• Is my reservation closed once the payment is made on the site?

  Upon receipt of your payment, the reservation is forwarded to the selected accommodation. Therefore, we receive as soon as possible confirmation of the availability of the booked accommodation.
  In very rare cases of unavailability, we cancel the payment and return to you to search together for another accommodation adapted to your needs. If the money has already been debited from your account and no satisfactory alternative has been identified, your card will be re-credited immediately.

• What should I pay on the spot?

  For any stay in France and Spain, you must pay the tourist tax, the amount of which varies between €0.2 and €2 per night per person. This amount is fixed by the municipalities and may be zero or reduced for children, according to local rules. The tourist tax will be charged upon arrival by your accommodation.
  The country conditions are summarized below:

  • France: The residence tax applies only to adults (+18 years). Children are exempt.
  • Spain: The residence tax applies to adults and children from the age of 16. Children under 16 years of age are exempt.
  • Belgium and the Netherlands: The tax applies to all adults and children.
  • Germany: Adults pay the tax, while children under the age of 6 are exempt.
  • Italy: The tax applies to adults and children from the age of 10. Children under 10 years of age are exempt.
  • Portugal: Adults pay the tax, while children under 13 are exempt.
  • Croatia: Adults pay the tax. Children between 12 and 18 years of age benefit from a reduced rate (half price), and those under 10 years of age are exempt.

  Some municipalities may apply specific exceptions or rules. We invite you to check the details of your voucher or to inquire directly with your accommodation.
  
  The deposit of the apartment is also payable at the reception of your accommodation upon arrival. Its amount is specified on your voucher.
  In some cases, charges (water, electricity) can be set according to meter reading or the package. If so, it will be specified on your voucher.
  And that's it!
  Enjoy your stay and feel free to share your photos on social media!
  

• Is there a minimum amount to be able to pay in three times?

  No, no minimum is required: all stays are eligible for payment in 3 times, regardless of the cost!

• Does the 3-time payment involve additional costs?

  No, payment in three times is free for all.

• When do I have to settle my vacation?

  When you make a reservation, we will ask you for a 15% discount on the price of the stay. You will have to pay this account immediately. You will only have to pay the remaining amount 30 days before your departure date. You can also choose to pay the entire stay at once, or in several instalments. If you book less than 30 days before the departure date, we will ask you to pay the entire stay at once.

• How much is the deposit?

  The discount is 15% of the amount of the stay. This includes the 20.00€ file fee, the compulsory participation in the Disaster Fund, the compulsory participation of 10.00€ for the SGR (Stichting Garantiefonds Reisgelden) and in addition, the amount of insurance you have chosen.

• What are the additional mandatory costs?

  There are some mandatory costs, but this means that you can enjoy your holiday in peace of mind. Sometimes you will have to pay an environmental contribution or a tourist tax at your holiday place.
  
  Bed linen rental is also mandatory. Don't worry, you will see all the costs in advance in the summary of your trip. That way, you will know exactly what is happening.

• I have a discount or a promo code. How to use it?

  Great news, you have a promo code! You can easily use it online. If you book a stay on our site, you can enter your discount code when you make your reservation. The reduction will be deducted directly. It's that simple! Certain promotional codes can only be used by telephone with our customer service. If this is the case for your code, it will be mentioned in the legal notices.

• What means of payment are accepted?

  We offer you several methods of settlement, it is up to you to choose!

  • Bank card: directly on the secure site or by telephone with a customer advisor
  • Paypal: on the secure site - attention must be paid total payment of your stay, no deposit.
  • Transfer: see section « Pay my reservation by bank transfer »
  • Bank cheques (+ 18 Euros): Service fee of 18 euros plus. Please note, for the payment of the quotations, the reservation will be blocked only upon receipt of the latter. No bank check will be accepted within 15 days of the start of the stay.
  • Holiday vouchers (ANCV) / Gift vouchers (Tir Groupé, Tickets Compliments, Cadhoc)(+ 18 Euros) Additional service charges for this method of payment, in addition to the initial fee: We accept holiday or gift vouchers up to 100% of the total amount of your stay. If it is a departure for more than a month, we will first ask you for a 30% deposit to block the reservation. In this case, we advise you to pay the deposit by credit card for example and to send us the holiday checks for the payment of the balance (which must arrive one month before departure).
  • ANCV Connect : directly on the secure site or by telephone with a customer advisor. Unlike ANCV cheques, the entire amount of the stay can be paid in ANCV Connect at no extra charge. Please note that if the ANCV connects does not contain the entire amount of the stay, the rest of the stay must be completed by credit card.

  
  If this is a departure of less than a month, we will ask you for the entire payment to block the reservation. You can, however, pay the whole by credit card, for example, and then send us the holiday checks. We will automatically re-credit your credit card of the amount sent by holiday vouchers (net of mail processing fees) of your reservation within a maximum of 2 months.
  Send the required amount to:
  maeva.com, La France du Nord au Sud - Booking service - 11 rue de Cambrai - 75019 Paris

  
  For more information about your stay, our Holiday Advisors will be at your disposal from Monday to Saturday from 09:30 to 19:30.

The Flexi+ offer

• Until when can I cancel my stay for free?

  It depends on the stay. If you have chosen our free cancellation guarantee, you will be able to cancel free of charge up to 30 days before the start of your stay. We offer this option for most of our destinations, however some are exceptions. Log in to your My Vacansoleil account to see the cancellation policy for your stay.

• When and how will I be reimbursed?

  We will refund you within 48 hours via the payment method you used. With the Flexi+: 80% of the amount you paid will be refunded within 48 hours (excluding insurance costs) and 20% will be refunded in your basket on your travel account, to be used for your next vacation within 1 year bet on the refund date.

• How can I cancel my reservation?

  To cancel your reservation or simply know the cancellation conditions, simply log in to your travel account, click on the menu "My upcoming stays" and on the tab "Cancel my stay".
  Please note that no cancellation request can be registered by telephone.

• What reasons or proof do I need to cancel?

  Nothing, nothing, nada! If you really want to give a reason, feel free to share it on Instagram with #flexi+ #vacansoleil if you wish.

• Does this apply to all types of accommodation offered by Vacansoleil? Every 50,000 stays available?

  Yes, yes, and again yes! Flexi+ is available for all accommodations, and it is a service offered exclusively by Vacansoleil.

• Does this also apply to packages, options, cleaning, etc.?

  With the Flexi or Flexi+ package, you will only receive the refund of the stay. This does not apply to other options and insurance.

• What is the difference with cancellation insurance?

  With the classic cancellation insurance, the conditions are set by the insurance company. Generally, you will only be reimbursed if you have to cancel for urgent reasons such as illness, death or dismissal. These reasons do not apply for Flexi packages, and you will also recover your money if you want to go to another destination for example. However, take into account that the final cancellation date differs according to the Flexi package chosen. This is 30 days before the start date of the stay with Flexi, and up to 1 day before the start of the stay with Flexi+.

Manage my reservation

• How do I change my booking?
• How do I access my Travel Account?

• What is the easiest time to reach a holiday advisor by phone?

  You want to talk to us "in truth"? Sweet:)
  Our call center is open from 09:30 to 19:30 Monday to Saturday and our holiday advisors will be happy to answer you!
  Schedules with the least online wait are in the middle of the morning between 10:15am and 11:30am, and in the middle of the afternoon between 2:30pm and 5pm. If you cannot reach us by phone, you can send us an e-mail.

• Until when can I cancel my stay for free?

  It depends on the stay. If you have chosen our free cancellation guarantee, you will be able to cancel free of charge up to 30 days before the start of your stay. We offer this option for most of our destinations, however some are exceptions. Log in to your My Vacansoleil account to see the cancellation policy for your stay.

• How do I view my booking details?

  To access the summary of your booking, simply log in to your Travel Account, accessible from the homepage of our website. You will have access to the details of the stay you have booked, the amount already paid, the balance to be paid etc. You can also book additional options or print your voucher.

• Can we make an option?

  Great, did you flash on one of our stays?! Unfortunately we do not take an option. Only reservations accompanied by a deposit of 30% of the amount of your rental together with the amount of service fees are validated.
  To be sure to enjoy the stay of your choice, we recommend that you pay the required deposit, by phone or via the Internet, to confirm your reservation.

• I have difficulties booking my stay on the site, what should I do?

  You blow a good blow and you call our holiday advisors (they can be reached Monday to Saturday from 09:30 to 19:30). They know our destinations well and are at your disposal to inform and accompany you in choosing and booking your stay.

• How do I change my booking?

  You can make your change request by logging into your Travel Account and clicking on "Edit or cancel your stay" to write your request.
  Your reservation may be modified within the limits of availability. For a change in date, rental or type of accommodation, a flat fee of at least 40 euros will be charged. If the modification involves cancellation fees with our hosting company, the fees may be charged to you. Please note that no cancellation request can be registered by telephone.

• I want to turn my quote into a firm reservation.

  Excellent news, it means the holidays are approaching!
  To confirm your reservation, you just have to make a deposit of 30% of the amount of your rental together with the amount of the service fees and the cancellation guarantee (if desired).
  Less than one month from your departure, it is necessary to pay for your entire stay in order to confirm your reservation.

• Is my reservation closed once the payment is made on the site?

  Upon receipt of your payment, the reservation is forwarded to the selected accommodation. Therefore, we receive as soon as possible confirmation of the availability of the booked accommodation.
  In very rare cases of unavailability, we cancel the payment and return to you to search together for another accommodation adapted to your needs. If the money has already been debited from your account and no satisfactory alternative has been identified, your card will be re-credited immediately.

• How do I access my Travel Account?

  It's very simple: your Travel Account is accessible from the homepage of the website or in Click here.
  To identify yourself, simply enter your e-mail address and password created when creating your account.
  If you no longer remember your password, just click on forgotten password, and hop the trick is played!
  

• Why am I being asked my details?

  We need your contact information to contact you, under no circumstances will they be distributed to a third party. So you can leave them without fear, we advise you, as it may happen that we need to contact you before your arrival.

Cancelation

• I have already booked but I would like to subscribe to the cancellation guarantee, is that possible?

  Thank you for your reservation :)
  You can subscribe to the cancellation guarantee at the initial booking only. It cannot be subscribed retrospectively to the order. It is payable in full when booking.

• How can I cancel my quote?

  The quote is not a reservation or an option and does not guarantee the future availability of your rental. No amount can be claimed for a quote.

• Until when can I cancel my stay for free?

  It depends on the stay. If you have chosen our free cancellation guarantee, you will be able to cancel free of charge up to 30 days before the start of your stay. We offer this option for most of our destinations, however some are exceptions. Log in to your My Vacansoleil account to see the cancellation policy for your stay.

• When and how will I be reimbursed?

  We will refund you within 48 hours via the payment method you used. With the Flexi+: 80% of the amount you paid will be refunded within 48 hours (excluding insurance costs) and 20% will be refunded in your basket on your travel account, to be used for your next vacation within 1 year bet on the refund date.

• How can I cancel my reservation?

  To cancel your reservation or simply know the cancellation conditions, simply log in to your travel account, click on the menu "My upcoming stays" and on the tab "Cancel my stay".
  Please note that no cancellation request can be registered by telephone.

• Does this apply to all types of accommodation offered by Vacansoleil? Every 50,000 stays available?

  Yes, yes, and again yes! Flexi+ is available for all accommodations, and it is a service offered exclusively by Vacansoleil.

• What is the difference with cancellation insurance?

  With the classic cancellation insurance, the conditions are set by the insurance company. Generally, you will only be reimbursed if you have to cancel for urgent reasons such as illness, death or dismissal. These reasons do not apply for Flexi packages, and you will also recover your money if you want to go to another destination for example. However, take into account that the final cancellation date differs according to the Flexi package chosen. This is 30 days before the start date of the stay with Flexi, and up to 1 day before the start of the stay with Flexi+.

Navigate the site

• I can't book on the destination of my choice.

  If you have selected a date of stay, and you do not find the destination of your choice, it means that on the dates chosen, we no longer have any availabilities in the desired destination or for the number of people selected. You can reset the criteria to zero and repeat the search by selecting only the destination.

• Accommodation appears, but when I click on booking, a message tells me that booking is impossible.

  You must have been a lot of people who cracked for this accommodation! This message appears when there is no longer availability, and it is still too recent (a few minutes) for the display to take into account the change.
  This message is displayed by security so that you have no disappointment.
  But don't panic, we have plenty of other nuggets on our site!

• How does the search engine work?

  It is very simple, with each new criterion taken into account, the other criteria only appear if there is an availability corresponding to the previous criterion. We therefore advise you to first choose the criterion that is most important to you (e.g. date of place, budget).
  You refine as you go, and end up finding exactly the stay that suits you. Not all the criteria need to be informed, if you do not have a special requirement in terms of type of residence, no need to inform this field, this will prevent you from excluding stays that would have agreed to you.
  An example: I want to leave for less than 500 euros in a prestigious residence.
  I provide the field "choose your budget" and the field "choose your type of accommodation".
  
  The search is done on its own according to these criteria and offers you the possible dates to go to this price in this type of accommodation, without taking into account the number of people, or the region or destination.

• Is the site accessible in other languages?

  Of course!
  To change language, nothing simpler. Go to the bottom of the page next to the legal mentions and discover the site in French, English, Spanish and Dutch!
  

Loyalty benefits

• How do I use my voucher or promotional code?

  Great, you found the accommodation of your dreams!
  Once you have selected your stay, go to step 2 of your "Options and insurance" order. At the bottom, insert your promotional code, then click "OK".
  If the indicated promotional code does not apply, consider checking the correct entry of your code, its validity date and eligibility;)

• How does the loyalty pool work?

  After each reservation on maeva.com and regardless of the stay reserved, you will get a refund of 10% of the amount of your accommodation in the form of a maximum of 300 euros. Your pool will be available at the end of your stay, and you can use it for any reservation of a stay before 30 September 2026. The amount of accommodation booked must be at least 3 times higher than the value of the holiday pool. To help you, we give you 2 small examples:
  If the balance available for your holiday pool is 50€, you can use it to book a minimum stay of 150€ before 30 September 2026
  If the balance available for your holiday pool is 100€, you can use it to book a minimum stay of 300€ before 30 September 2026
  Easy, right?
  
  The price of your accommodation is less than 3 times the amount of your pool? Don't panic, we will automatically calculate the maximum amount you can use for this accommodation!

• When is the delivery of my pool available?

  As soon as you make a reservation, we put on hold the amount of your pool. Once your holiday is over, your credit becomes available in your pool. You can now use your pool for a new reservation, provided the stay takes place before 30 September 2025.

• How can I exchange my pool for a payment?

  Log in to your account and click "I use my pool" before making the payment. In the price overview, you will see that the amount of the prize is deducted from the amount to be paid.

• The amount in my pool is less than 10% of the booked stay. Why?

  The 10% discount is calculated based on the price of the accommodation. Reserved options, service fees, cleaning fees, insurance, supplements and other costs are not included. The maximum discount you can get is 300 €.

• How do I use my pool?

  Your pool will apply for all stays whose amount of accommodation is at least 3 times higher than the value of your holiday pool. The price of your accommodation is less than 3 times the amount of your pool? Don't panic, we will automatically calculate the maximum amount you can use for this accommodation! Log in to your travel account to check that the amount credited to your pool is available When booking, click on the "I use my pool" button before making the payment. Hop the amount of your prize will be deducted from the price of your new stay and you will therefore pay your stay cheaper!

• What happens if I cancel my stay?

  If you cancel your next stay, the amount of the prize will also be cancelled.

• I can't use my dog, what can I do?

  Take a great inspiration, we will find the solution! First, check whether you have performed the following:

  • You are logged in to your account.
  • The amount in your pool is available. If the amount is still "waiting", you will have to wait until the end of your stay to use it.
  • The date of arrival of the stay is before 30 September 2026.

  If you have checked these points and it still does not work, please contact our customer service.

• Can I use my pool for a reservation already made?

  The amount in your pool is not usable retroactively and is only valid for a future reservation.

• Why did my dog expire?

  If your pool has expired, this means that you have not made a reservation for some time. But don't worry, if you book with Vacansoleil again, you will immediately benefit from a 10% discount based on the value of your booked accommodation, valid for a next stay!

Press

• Where can I download images or logos for publication?

  You can download images, logos and press photos via our media kit, available on the page Contact Press & News.

• Can I interview someone from your organization?

  Please send your request (specifying the subject, deadline and discussion angle) to press@vacansoleil.com. Our press and media department will respond as soon as possible to discuss the various possibilities.

• Who owns Vacansoleil?

  Vacansoleil is a maeva brand and has been part of the Pierre & Vacances Center Parks Group since November 2023. Find more information on the Contact Press and News page.

• I am an influencer and I wish to propose a partnership with Vacansoleil. Who should I contact?

  If you are an influencer, blogger or content creator and would like to collaborate with Vacansoleil, please send your proposal (including your channels, audience profile and idea) to press@vacansoleil.com. Our marketing team will review your application and respond as soon as possible.

• I'm a journalist and I have a question. How can I contact you?

  If you are a journalist or media partner, please contact our press and media department directly. by e-mail : press@vacansoleil.com.
  
  Vacansoleil is part of the Pierre & Vacances Center Parks group. For more information, see our pages Contact Press and News.

• Where can I find your latest press releases and news?

  Our latest press releases, articles and news are available on our page Press contacts and News. You can also access previous press releases and download press documents.

Situation of Vacansoleil

• I still have a discount or promo code for Vacansoleil (issued before 2024). Can I still use it?

  No, unfortunately, that is not possible. Because Vacansoleil was bought, the old discounts and promo codes were disabled. You can always contact our customer service. We can see if there is a possibility to convert your credit into a new discount that will then be valid. We hope you will understand that it is impossible for us to make promises on this subject for the time being.

• Why did maeva buy Vacansoleil?
  

  Maeva firmly believes in the future of the Vacansoleil brand. In addition, the concept of maeva fits perfectly with the activities of Vacansoleil. Or as Nicolas Beaurain, the director of maeva, says: "Vacansoleil is an important and strong brand, with more than 50 years of experience in the European camping market. We are very pleased to keep this mark and to give it a new future. Not only in the Netherlands, but also in other European countries. We will work hard on this in the coming months."

• Following the acquisition of Vacansoleil by maeva.com, what does this mean?

  Yes, Vacansoleil is now part of the great maeva family for a few months!
  Know that nothing changes for you, apart from new destinations and new campsites across Europe, and especially in France!

• Does Vacansoleil still exist?

  Of course, we're back! Vacansoleil made a return in big pump at the end of 2023! It is true that our company filed the balance sheet last year, but the specialist of camping in France maeva (from the same group as Center Parcs), bought the name of Vacansoleil and some of its employees. In short, we are back in business! From our new offices in Westerhoven, we look forward to helping you find your ideal camping holiday again.

• The website seems different. How come?

  Now that maeva and Vacansoleil have joined forces, the Vacansoleil site has undergone a transformation. Because we are working hard on the new site, it is possible that you still see automatic texts on some pages. It's only temporary. A completely new site will be created very soon, filled with inspirations and simplified search features. In addition, you will have more choices than before. Until then, you can simply search and book on the current site without worry. We will welcome you very soon on the new environment!

• How do I contact you?

  Of course you can always contact us. Our new customer service is now available and we are happy to answer your questions. Need more information about a campsite? Do you have a question about Vacansoleil? Don't hesitate anymore and pick up your phone. We are available to help you from Monday to Friday, from 9:30 to 7:30, Saturday from 9:00 to 5:00 and Sunday from 10:00 to 5:00.

• Vacansoleil was bought. Can I still book my vacation with you?

  Of course! You can always book your camping holiday with us the quiet spirit. Vacansoleil has a new owner thanks to maeva, but we will continue to operate under the same trusted name: Vacansoleil. This new development allows us to expand our options and offer you the best vacation experience possible, always with the same passion and quality guaranteed you have expected from us for 55 years. Thus, in 2024, we are always ready to fulfill your holiday desires. Reserve the peace of mind, and let us offer you the best camping holiday possible!
  
  Would you like to know more about the collaboration between Vacansoleil and maeva? So take a look over here.

• Who bought Vacansoleil?

  Vacansoleil was acquired by maeva, the online travel agency of Groupe Pierre & Vacances - Center Parcs, in October 2023. A win-win situation, for Vacansoleil and for you as campers. Maeva is a renowned holiday brand in France, with a true passion and expertise in camping holidays. In addition to renting accommodation and apartments, maeva offers more than 1,300 campsites on its own online platform. More than half a million people book their holidays with maeva each year. Now that Vacansoleil and maeva have joined forces, you can enjoy an even wider choice of holiday experiences, with even more options.
  
  Want to know more about the collaboration between Vacansoleil and maeva? So take a look over here.

• Who's maeva?

  Maeva is the online travel agency of Groupe Pierre & Vacances - Center Parcs, and the owners of Vacansoleil since October 2023. Maeva is a holiday pioneer and offers a wide selection of holiday rentals, including 1,300 campsites, on a single platform. More than half a million people book their holidays with maeva each year. For example, maeva has its own campsites, which account for more than 60% of bookings during the summer season. 140,000 reservations are made on the maeva site each year. In addition, maeva is engaged in the ecological transition in the holiday rental sector. In 2017, maeva launched the franchise program "Campings maeva", in which 44 campsites are already affiliated.
  Want to know more about the collaboration between Vacansoleil and maeva? So take a look over here.

• What's gonna change now that Vacansoleil's been bought?

  For you, as campers, everything will remain the same. The large number of attractively priced campsites, as well as our trusted service, will remain the same as you expect from us. In addition, we are working hard on a new website, which will make your holiday reservations even easier. Expect optimizations like a smart search function and an increase in our camping offer in the near future. We look forward to offering you an even better holiday experience.

Early Booking Offers

• What is the most advantageous: Early Booking or last minute booking?

  Both options may be interesting, but Early Booking offers a great advantage: more choices.
  
  The most popular campsites and accommodation can already be completed at the last minute. Want to be sure to go to your favorite campsite and on the dates you want? Early booking is the safest and most judicious choice.

• What is the down payment for early booking?

  In case of early booking, you only pay a 15% deposit. This represents half of the normal deposit percentage (30%). You only pay the balance 30 days before the start of your vacation.

• What about free cancellation in case of early booking?

  If you choose Flexi when booking, you can cancel for free up to 30 days before arrival and get reimbursed immediately. With the Flexi+ option, you can even cancel for free up to one day before departure. Please note that for certain periods or accommodation, special discounted rates apply when free cancellation is not possible. This is always clearly indicated in the camping price list.

• How much is the booking fee?

  Nothing! As Early Booker, you do not have a reservation fee. An additional advantage to book early booking!

• What does the lowest price guarantee mean?

  At Vacansoleil, we guarantee that you book your holiday at the lowest possible price. If you find the same stay cheaper with another travel agency in the European Union within 24 hours of your booking, we will refund you the price difference. Simply send an email to aftersales@vacansoleil.com, indicating your booking reference number with Vacansoleil and the other provider's competing offer.
  
  Important: the stay must be exactly the same: the same campsite, the same accommodation and the same travel dates. This guarantee does not apply if the prices of Vacansoleil subsequently decline (for example due to last minute offers).
  
  The guarantee of the lowest price applies only to the rental price of the accommodation, not to the booking fee, extras or additional charges.

APST

• What is the APST and what does the guarantee involve?

  APST means Association Professionnel de Solidarité du Tourisme. This deemed organization provides financial guarantees and support if a travel organization encounters problems. If the travel agency with which you have booked is unable to make the trip, APST guarantees that you can always make the same trip with another affiliated travel agency. They'll take care of the holidays. If this is not possible, APST assures you to recover your money.

• Why is Vacansoleil a member of the APST?

  We believe it is important that you reserve your holiday in peace of mind and confidence. Since Vacansoleil joined the French group Pierre et Vacances-Center Parcs in 2023 (and is managed by the online tour operator maeva-La France from the North to the South), you automatically get APST coverage when you book with us. It doesn't matter whether it's a French organization.

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