On the 25th of May 2018 the General Data Protection Regulation (GDPR) will apply. From this date, privacy legislation will be the same throughout the European Union.
2. Who is responsible for the processing of your data?
Backers Beheer BV and its operating companies, located at Marinus van Meelweg 16, 5657 EN Eindhoven, is responsible for the processing of your data.
3. What personal information do we collect?
We only store data that you provide yourself via forms on our website, via forms that we send you by e-mail, or by telephone when you make a reservation.
3.1. Personal and contact information
When booking your holiday, we ask you for your contact details, including surname, first name, postal address, email address, telephone number, as well as which language you speak and dates of birth. We also ask, when making a reservation, the name and phone number of a contact person / person staying at home that we can reach in case of emergency when you are on holiday. When you register for our newsletter, we ask you for your email address, surname and first name. When you post a comment on our blog, we ask for your name and email address. If you take out travel insurance through us, we will ask for your registration number. For reservations on certain campsites we ask for the registration number of your car.
3.2. Interests and preferences
If you are registered for our newsletter, you have the option to submit your holiday preferences and interests via your personal profile page. Based on this information we will periodically send you information in line with your holiday interests.
3.3. Reviews and holiday reviews
After your holiday we ask you for feedback about your holiday experience. You will then have an opportunity to write a review and have it published on our website. If you do not want this to happen, you have an option to indicate this to us.
If you engage in a live chat conversation with us, we only record a short description of your enquiry and its outcome. We do not record personal information if you do not wish to share it with us.
3.5. No payment information.
If you make a payment it is our partner Shandon Travel Ltd who processes your payment information in a secure environment. They do not store your bank or credit card information. In case of a telephone booking, we need to ask for your credit card number, the expiry date and any verification digits, if you choose to pay by credit card. We do not store this information.
3.6. Personal data that is automatically collected on our website
4. Why do we process your personal data?
4.1. To ensure you have a successful holiday
The collection of your personal data is necessary for the holiday contract that you make with Vacansoleil for the realisation of your holiday. Without your first name, surname and postal address, we cannot identify you correctly personally.
The information of the fellow travellers is required to check whether the accommodation is suitable for the number of people in the group, but also to calculate any tourist tax payable on the campsite. It varies according to the age of the participants.
We ask for the telephone number of a contact person/person remaining at home, this is required so we are able to contact someone in your home country in case of emergency, and we are unable to make contact with you directly, or if we cannot contact you with the number you provided.
When taking out a travel insurance policy, we are legally obliged to ask for the registration number of your car for the insurance policy.
4.2. To communicate with you about your holiday and booking.
Telephone numbers and e-mail addresses are essential for important communication matters relating to the processing of your holiday and to assist the completion, changing and/or cancelling of your booking.
Such as the sending of your booking confirmation, travel documents, payment information etc
We also want to be able to inform you about any possible changes or special circumstances that may occur in the region where you’ll be holidaying, on the day of your departure.
These messages will occur by SMS or email and are not marketing mails but are informative mails sent in relation to your holiday. You will continue to receive these important information, even if you unsubscribe to our marketing newsletters.
We’ll be asking you for feedback about your holiday experience once you return from your holiday.
4.3. To send you newsletters (marketing communication)
By registering for the newsletter, you give us permission to periodically inform you about interesting holiday offers via email.
If you are a customer, we will inform you after your holiday about possible vacations with Vacansoleil via our periodic newsletters. You can unsubscribe at any time via the unsubscribe link at the bottom of these newsletters.
We also use your email address for Custom Audience targeting via Facebook. Vacansoleil creates a Custom Audience by uploading email addresses from its subscribers in an advertising tool. This group can then be linked to a specific Facebook campaign: only the Facebook users who best meet the interest profile will see the campaign. You can read more about how you can oppose this in this policy.
4.4. To send you mailings
As a customer it is also possible that you will receive offers from Vacansoleil by post. We do not share your personal data with third parties for direct marketing purposes by post.
4.5. To personalise and improve your customer experience
The online data that we collect during your website visit is used for the following:
- Internal analysis on anonymised data to make your website visit even more user friendly and better targeted in the future;
- Internal analysis to better tailor our products to the needs of our existing and potential customers;
- To be able to send you message according to your wishes and interests, or to your website behaviour;
- To be able to send you targeted camping advertisements.
On our e-Privacy page we inform you in detail about these goals and how you can adapt them to your own wishes and preferences.
5. Personal data that we share with third parties
5.1. Contact details in response to a holiday reservation
The information we collect during the reservation is not shared with any third party except the following parties:
- The campsite where you go on holiday.
Certain details will be communicated to the campsite within the framework of the contract you have with Vacansoleil. This includes the following personal details: First name, surname. In order to help the reception at the campsite, we will forward your address data in the future. At the moment, the campsites are requesting this information under instrcution from the local authorities.
If the campsite requests other personal details on arrival to identify you, it is their responsibility and not Vacansoleil's.
If you have chosen to take cancellation insurance or travel insurance to cover your reservation, the personal data necessary for the preparation of your insurance file will be passed on to our insurance company: BLUE INSURANCE
Our insurance company is established in Plaza 255 Blanchardstown Corporate Park 2, Ballycoolen, Blanchardstown, Dublin 15.