With most of the campsites you can make a reservation for a maximum of 6 people (max. 4 adults). Do you have a larger number in your party? No problem. At an increasing number of campsites you can book a luxurious mobile home for 7 or even 8 people.
Quality: own employees, own recreational study MBO / HBO level
Honesty: no extras, no supplements
Attractive: low prices and offers
Smart: the best price / performance ratio
Why is it important that Vacansoleil is a member of ITAA?
Your holiday is in good hands with us. Shandon Travel are licensed and bonded through the Commission for Aviation Regulation # TA 0252 and are also member of the Irish Travel Agents Association. This association will provide protection for your package holiday in the event of our insolvency. You do not pay any extra for this service.
Where do Vacansoleil offer luxury mobile homes, fully equipped tents and pitches?
Throughout 16 European countries. France, Spain, Portugal, Italy, San Marino, Slovenia, Croatia, Switzerland, Austria, Hungary, Czech Republic, Germany, Belgium, Luxembourg, Holland and Denmark.
On which days can you arrive and depart when you book with Vacansoleil?
You can choose which day you would like to arrive and depart. However, in some cases you may be asked to adjust your dates slightly so as to maximise occupation of our accommodation. Often midweek travel is the best option and enables us to keep our prices low.
What do the pictograms mean?
The dummy symbolises that baby packs are offered at the campsite.
The wheelchair logo signifies that the campsite has met our requirements for the needs of wheelchair users.
The T-shirt logo symbolizes that there is an employee of Vacansoleil working on the campsite mostly during high season.
The 'snowflake' logo signifies that we offer accommodation with air conditioning on this campsite.
The sports logo indicates that you can watch any crucial sporting events on TV at the campsite.
The Camping Kids logo indicates that there will be children's entertainment during high season.
The WiFi symbol means that there is WiFi connection present on the campsite. Please note that this is not free of charge on every campsite.
If there is a bike symbol at a campsite, you should take your bike on your holiday because this campsite offers excellent cycling routes and/or cycling packages.
Camping Kids pictogram indicates entertainment for children untill 12 years.
CampingForYou! pictogram indicates entertainment for teenagers.
Camping Family pictogram indicates entertainment for the entire family
Camping Adventure pictogram indicates entertainment for those who like action and the real outdoor life.
Is there a difference between booking on the internet and booking by telephone?
There is no difference between booking over the phone or online - the price is the same. However, if you have any questions and you cannot find the information on our website, you can always contact one of our operators by calling: 0333 700 50 50 or 00353 21 427 25 27.
How do I know if my online booking was successful?
After you booked online an Invoice number will be shown on screen - please take note of this number. You will then receive an email confirmation of your booking confirming all the details booked. No payment is made online - you will be called by Shandon Travel shortly after your booking is made and payment will be then be taken (deposit or balance whichever is due)
How can I make a booking with Vacansoleil on the internet?
On the home page on www.vacansoleil.ie, you can check availability and book via the Search and Book tab. In the Search and Book menu you can search for your desired location and duration. You can book by clicking on the “book now” tab located next the accommodation price. You are now in the process of making a booking, please note the following important steps:
Step 1: your stay During the booking process the following information is available: - click on the information page of the campsite for more information and pictures - click on the information page of the chosen accommodation for park specific information. - amend party size - add extras like baby package, preferences, linen hire, final cleaning - summary of the details of the campsite and the accommodation - book another accommodation or campsite. - View the “important information” – in this section you can check if your chosen accommodation has a veranda (deck), terrace, aircon and any other important features. If a feature is not mentioned then is not available in your chosen accommodation
Step 2: on route Here you can book an overnight stay at a campsite / hotel.
Step 3: your data At this stage you will be required fill out your personal details, and how you heard of Vacansoleil.
Step 4: confirm Here you can double check your booking. You can still amend your booking clicking on the “back”” button in the menu. You must also tick the box, to confirm you are have read and accept our terms and bookings conditions.
Step 5: payment No payment is taken online – once you complete your booking you will be contacted by our call centre staff who will arrange for payment to be taken. You can pay by credit/debit card over the phone or we can provide our bank details for a transfer. It is important that you provide full contact details when making your booking to ensure that we can contact you.
Step 6: Thank you On this page a confirmed booking number will be provided. Vacansoleil thanks you for making your booking. A confirmation of your booking will be sent by email.
Is it possible to put an option?
Yes, it possible to hold an option for a maximun of 48 hrs. An option can only be held over the phone. Options cannot be held for bookings due which are due to depart within 3 weeks.
How is the price calculated?
You can calculate the cost of your holiday easily. For example, if you take your family on a 14 night holiday to campsite “Due Laghi" in Levico Terme/Italy in a fully equipped Navajo Bungalow tent from 30 May to 13 June the costs would be:
7 nights at € 31 per night € 217 7 nights at € 22 per night € 154 Less free nights (14=7) - € 154 + booking fee € 75
What is the minimum number of nights I can stay in Vacansoleil accommodation?
This number varies from campsite to campsite and also for different types of accommodation. Most of the times this is 2 nights in low season and 4 in high season. There are 3 campsites in France where you can book an overnight stay, offering an excellent on way to your final destination: Campsite Le Chêne Gris, Les 3 Lacs du Soleil and La Croix d'Arles.
When will I receive my travel documents?
Usually 14 days prior to your departure.
Can I reserve a baby pack on my booking?
Yes, you can book a baby package directly with the campsite booking, or later separately, upon availability, consisting of: child cot, high chair and a bath, at campsites with the logo of a baby dummy symbol. The costs are € 5,50 per night. You will have to provide blankets and sheets yourself. The available mattress is thin one, most clients take an extra mattress with them. The mattress provided is thin, you may wish to bring an extra mattress.
Can I bring a pet? If yes, can I bring more than one?
In the search and find menu on the website, you can add a pet to your booking. On the relevant campsite page under the "accommodation" tab of the specific accommodation you are looking for you will find the option to add a pet, if this option is not present then it is not possible to add a pet to that accommodation type. There may be additional costs if you bring a pet such as compulsory cleaning costs. These cost maybe added to your invoice or payable on park at check-in. Some campsites only allow pets in low season. No pets are allowed in any of our Tent accommodation. If you wish to bring more than one pet then you need to call our reservation team.
Campsites with facilities adapted for disabled people have a special icon. We not only check toilets and shower buildings, but also space available, how doors open and if there are steps. Naturally we check the pool entrance, terrace and restaurant. Bear in mind that mobile homes are less suitable for wheelchair users. Tents are better as there are no narrow doorways or steps to negotiate. However you should note that the Ottawa tents have a wooden floor that is 15cm high. On our campsite Château de Galaure we offer mobile homes especially built for disabled people – the Bali 2 type. For more information please contact one of our advisors.
Are groups of young people travelling alone accepted on your campsites?
Most sites are family campsites, and for this reason groups of teenagers without adults are often refused. To avoid any problems on arrival please contact our expert travel advisers for group bookings.
Can I make a group reservation?
On our website you can reserve up to 5 units of accommodation for the same period at the same campsite (subject to availability). However if your party requires more than 5 units you will have to contact one of our travel consultants.
Can I fly to my destination and rent a car?
Yes you can fly to many destinations. However car hire maybe necessary for some of the campsites. Car hire can be arranged by contacting our call centre on : 0333 700 50 50. Our staff can also advise on the possibility of airport transfers.
What overnight stops does Vacansoleil offer?
At Vacansoleil we can book over night hotels with our Hotel Supplier Accor Hotel Group. During the booking process once you have booked your mobile or tent with Vacansoleil you will given an option to add an over night hotel stay. You can choose from a selection of hotels. We can also book a single night stay at three of our campsites. Please call our reservation team for information on these three campsites.
Click here for a full overview of stopover campsites and hotels.
If I pay for a preference/special request, is it guaranteed
No, special requests cannot be guaranteed. Your request will be sent to the campsite and they will endeavour to meet your requirements. Special request charges are an administration fee and therefore non-refundable.
Can I amend my booking?
Once you have booked you can make a single amendment to your holiday at no charge, up to 15 April 2016. You can change your campsite, accommodation type and or dates, subject to availability. If your amended holiday incurs a higher cost then this cost must be paid. If you change your holiday booking after 15 April 2016 amendment/cancellation fees will apply as per our booking terms & conditions. Changes to bookings can only be made over the phone. You will be informed of any amendment/cancellation fees prior to amending your booking.
When can I cancel my booking?
When you make a booking by internet there is no option term applicable. The booking is automatically a definite booking. You can cancel your holiday booking by phone up to the day of arrival. Cancellation fees will apply as per our booking terms & conditions.
I was just making an internet booking, but the period is not available anymore. What do I do?
When you choose a certain type of accommodation and dates, our booking system holds this selection for a while, allowing you enough time to finish your reservation easily. If you do not complete the booking process, the selected dates will only be released after a certain time. You can try to make the booking later, if the dates are still available. You can delete a selected accommodation on the right hand side on the screen in the booking overview.
Can I request a specific pitch?
In consultation with the campsite it is possible to ask for a guarantee. Guarantees can only be asked for based on medical reasons. When this guarantee is approved, we charge € 27 per unit of accommodation per guarantee.
What type of accommodation does Vacansoleil offer?
What are the dimensions of our luxury mobile homes?
Dimensions and descriptions of all our mobile home types. On each campsite, on our website you will be informed if there are any exceptions to the general layout and descriptions of our mobile homes and tents. On each campsite a specific characteristic may apply to each accommodation type. During the booking process, under the important information section you will be advised of any unique characteristics that may apply to your chosen accommodation. You will also be informed if any extra local charges apply to your accommodation type, such as air-conditioning charges or compulsory cleaning.
Click here for a general overview of our accommodations.
Do any of the mobile homes have three bedrooms?
We offer the Waikiki mobile homes, which have 3 bedrooms, at several of our campsites. Please see our website for further details.
Do all the mobile homes have a wooden veranda or terrace?
Vacansoleil mobile homes normally have a terrace (patio) or a wooden veranda. A terrace is always on ground level and can be made up, for example wood or paving. A wooden veranda is always elevated. All Tahiti 1 mobile homes have a covered wooden veranda. Vacansoleil are providing an increasing number of mobile homes with wooden verandas. Some mobile homes do not have a terrace or wooden veranda, in these cases garden furniture is placed in front of the mobile home on the grass or gravel. Details on whether your chosen mobile has a Terrace or Veranda, appears when you have click on the "book now" section and is noted under the "Important Information" header. If their is no mention of a terrace or veranda then your chosen mobile does not have either. If in doubt please call us for further information. And on all campsite pages on our Vacansoleil website you will find the relevant information. At this point you will be advised of the various accommodation types available and any specific characteristics that may apply to each accommodation unit. All this information will also be indicated on the website, during the booking process for your specific accommodation.
What is the difference between accommodation type 1 and 2?
Some of our mobile home types are noted as type 1 or type 2. For example Bali 1 or Bali 2 and so on. When this is shown it means that on the specific park being viewed, some characteristic differentiates the two mobile homes. For example air-conditioning, Veranda, location on the campsite or a small difference in the mobile home dimensions. Beyond that the mobile homes are the same. On all campsite pages on our Vacansoleil website you will find the relevant information. At this point you will be advised of the various accommodation types available and any specific characteristics that may apply to each accommodation unit. All this information will also be indicated on the website, during the booking process for your specific accommodation.
What inventory is included in a luxury mobile home / bungalow tent ?
Here below you find the basic inventory of the mobile home and bungalow tent. When abroad there are some items that you may use in your kitchen at home may not be present in your accommodation, for example a microwave or oven. Plus the amp level for a tent, mobile home or pitch is often limited. We therefore advise you not to use electric barbecues or any other electric devices that need lots of power.
You do need to bring hand towels and kitchen linen. Pillows and blankets are provided only in the mobile homes - not in the tents. The presence of items such as an electric coffee maker, microwave or television differs on each campsite
Please check the website for exceptions. On all campsite pages on our Vacansoleil website you will find the relevant information. At this point you will be advised of the various accommodation types available and any specific characteristics that may apply to each accommodation unit. All this information will also be indicated on the website, during the booking process for your specific accommodation.
Luxury mobile home
4 single bed blankets
1 double bed blankets
kettle or water boiler
saucepans with lids
plastic chopping board
washing up bowl
dustpan and brush
The inventory is based on the maximum number of persons allowed in the accommodation.
Fully equipped bungalow tent
kettle or water boiler
saucepans with lids
plastic chopping board
washing up bowl
dustpan and brush
The inventory is based on the maximum number of persons allowed in the accommodation.
What size is the luxury bungalow tent?
They are approximateley 5 x 5 meters.
What is the difference between a Navajo and Ottawa tent?
The Ottawa bungalow tent is an adapted version of the origianl Vacansoleil Navajo bungalow tent. It has a solid, adjustable wooden floor for more comfort, and upright canvas walls for more interior space. This also has a different layout with four sleeping compartments. However, it is just as good as the popular Navajo tent at a low price.
What will I find in my Vacansoleil bungalow tent?
A Vacansoleil tent has a very complete layout. For example, your kitchen has a three burner hob and a full size fridge. Of course there's also plates, glass ware, cutlery, cooking gear and a full set of pans. We also provide electricity: your tent is well lit and the refrigerator is connected as it should be. The sleeping compartments have real beds and mattresses of north-European brands. The length of the double bed and both single beds is 190 cm. The two other single beds are 180 cm long. You must take your own blankets, sheets, pillow and pillowcases. Every Vacansoleil tent has its own complete garden set with two tables, four plastic chairs, two adjustable chairs and a parasol. The campsite's sanitary buildings have excellent shower, washing and toilet facilities.
Will my accommodation have the same interior as shown on the website?
Photographs of the interior give an impression of what to expect in your accommodation. However not all interiors are the same and décor and furniture may differ.
What size are the beds in the accommodation?
The beds may vary in size on each campsite and in each type of accommodation. They vary from 1.8 to 2 metres long. The tent beds are 1.90 metres (the pull out beds are 1.80m).
Will I need to bring bed linen?
Most mobile home accommodation has a main bedroom with a double bed with pillows and blankets provided; You will need to bring a double bed sheet and two pillow cases. The other bedroom (s) will have single beds with single pillows and blankets provided; You will need to single sheets and pillow cases. In some mobile homes duvets are provided instead of blankets, these exceptions will be advised during the booking process. There is no bedding provided in the Tents; You will have to bring all bedding (pillows, blankets, sheets etc) Towels are not provided in any accommodation; You will need to bring your own towel supply.
Can I pre-book bed linen.
In all our mobile homes, pillows/blankets are usually provided. Bed linen (sheets/pillow cases) in most cases is not included. On some campsites it is possible to pre-book bed linen online during the booking process. If this option is not available it may be possible to book linen with us by phone and pay locally. On some campsites bed linen rental is not possible at all. Towels are usually not available to rent and you may need to bring your own. Please note: no bedding of any type is provided in the tents, you must bring your own pillows, blankets, linen and towels.
Can we place a child's camp bed in one of the bedrooms?
The space between the two beds is not wide enough for a child's camp bed. However it is an option to tip up one of the single beds or put it aside, thus creating room for the camp bed. Our sales team can inform you if this will be an option in your accommodation.
Does all the accommodation have a refrigerator?
Yes. All mobile home types and the Vacansoleil bungalow tents have a fridge with a freezer section.
Does all accommodation have air conditioning?
Many mobile homes have air conditioning and these are symbolised by the 'ice crystal' icon on the campsite information, meaning at least one accommodation type offers this facility. The accommodation description shows which type. However, the use of the air conditioning is not always included in the price. Any extra costs for the air conditioning will be stated at important information which appears when you have selected an accommodation and a period of stay.
It is possible that the airconditioning in the mobile home is also the function for heating. Due to the energy savings policy of the campsite the airconditioning is sometimes switched off when you are not present in the mobile home. We ask for you understanding.
Where is the Vacansoleil accommodation situated?
This may differ per campsite. You can ask for a preference if you have any wishes about the location at most of the camspites. Please call our sales team who will be happy to discuss any possible preferences.
I have booked two different types of accommodation, will they be located next to each other?
The location of Vacansoleil accommodation differs on each campsite. Generally the same type of accommodations are located close together. However, there is a small chance that this may be the case for two different types. Our sales team can inform you about the location of the different type of accommodation.
Can I put up a small tent next to the accommodation?
This differs at each campsite. Some campsites don't mind, some may charge. However, it is not allowed to exceed the maximum number of people staying in the accommodation. Our operators can provide more details.
How many people are allowed Vacansoleil's accommodation?
All tents have sleeping space for 6 people (4 adults and 2 children), divided into 2 or 3 inner sections. A standard mobile home is suitable for 4 adults and 2 children. For larger families we have a selection of campsites that allow up to a maximum of 7/8 people in our 3 bedroom Waikiki mobile home. Some of our accommodation is only suitable for less than 6 people, such exceptions will be shown during the booking process in the drop down box where you enter your family size. All accommodation party size limits are inclusive of children and babies. If you would like to book for 7/8 people please contact our call centre on: 0333 700 50 50.
Can I exeed the maximum number of persons permitted in the accommodation?
In some case this is permitted but only when it involves 1 family (2 adults and 5 own children). The Vacansoleil accommodations are equipped for the maximum number of persons permitted. This is why Vacansoleil needs to request the extra person/s with the campsite and also to avoid problems on arrival at the camspite. It is important that the maximum number of persons permitted in the accommodation will not be exeeded for insurances purposes and also in cases of emergency.
How much is the deposit?
Once you have made a booking you will be required to pay a deposit or balance, you can pay by credit or debit card or we can advise or bank details should you wish to pay by bank transfer. Ten weeks prior to the start of your holiday you will receive a reminder for the final payment, which is due eight weeks before departure. If you book within 10 weeks before the start of your holiday we will need the full amount. You can pay via internet banking, euro cheque, debit card, credit card, cash (in person at our office only). Deposit is €100 but will be more if you have booked a ferry and Insurance. Please note: credit card payments incur a 2% surcharge.
How can I make a payment?
You can pay over the phone by credit or debit card or by bank transfer - we can provide our bank details. Please note: credit card payments incur a 2% surcharge.
Will I get a confirmation when my payment has been accepted by Vacansoleil?
Yes, a receipt/invoice will be emailed to you.
What do I need for my holiday?
Pillows and blankets are provided in all mobile homes. No pillows/blankets are provided in our bungalow Tents. You can bring our own sheets/pillow cases or rent them on most parks at receptions when checking in. For many parks it is now possible to book linen online as part of your booking - you will be given the option off adding linen the under the header "extras". Please check with us if your chosen park does in fact rent linen as some parks do not, in which case you will have to bring your own supply Tel: +353 (0) 21 4272527.
What is included in my email travel documents?
Your travel documents will be emailed to you approximately 2-3 weeks prior to your departure. Included will be: a voucher for the campsite/ tips for your journey/useful information and the campsite satnav coordinates. You will need to print these documents and present them at the campsite reception. Failure to do this may result in a delay to your check-in. Ferry tickets will be posted to you or emailed where applicable. Your documents will also include general travel advice.
Where can I find more information about motor way passes on my way to the holiday destination?
More information about motorway passes you can find at the title tips for your journey / en route suggestions on the website and also in your travel documents.
What travel tips do I need to know when travelling abroad?
Different traffic rules apply abroad. In order to have a safe journey click here for more information. More information about traffic rules you can direct to the tourist office and / or embassy or the country you are travelling to.
What are the arrival and departure times on the campsite?
The arrival time mentioned on the travel documents is the official check-in time of the campsite. The arrival hours are between 16.00 hours and 19.00 hours. The departure hours are between 08.00 hours and 10.00 hours.
Exceptions will be noted on your travel documents. If you arrive earlier than the official check-in time your accommodation may not be ready. In this case you may be allowed to use the campsite facilities while you wait. Bear in mind that some campsite receptions close during siesta hours.
On most of the campsites it is possible to arrive later than the official check-in time. You need to inform us or the campsite if you are going to arrive later than the official check-in time. The direct telephone number of the campsite will be noted on your travel documents.
At the campsite
Where do I check in on arrival at the campsite?
On arrival you go the the campsite reception. Here you will meet the local representative for Vacansoleil who is your reference for questions and information during your stay. On more and more campsites we work with Vacansoleil couriers. When this is the case the campsite reception will direct you to the reception tent of Vacansoleil. Here our couriers are happy to meet you and check you in.
What extra costs will I be expected to pay at the campsite?
On arrival, the local manager will ask for a deposit for your accommodation, which will be returned to you when you leave providing the accommodation is in good condition. Other possible fees like a final cleaning, air conditioning or bed linen hire are noted in the price list. Sometimes local authorities ask for a tourist tax, varying from €1,00 to €2,00 per person per day, to be paid at the site. Other possible extra taxes are environment/ecotaxes, the usual registration fee in Croatia and the Danish camping card. Many campsites ask a refundable deposit for a wrist band or the entrance bar's key.
Where can I go to if I have an issue whilst on the campsite?
Once on site, if you have any questions or queries regarding your accommodation or the campsite in general you must first advise campsite reception staff or, where present, the Vacansoleil courier. If the situation is not resolved to your satisfaction on site then you must, according to the holiday terms and conditions in your contract, contact our office immediately by telephone on 00353 21 427 25 27. Contact Information is also provided in your travel documents.
Do I need to pay a deposit on the campsite?
On arrival you will be asked deposit for the use of the accommodation and the inventory. Normally the deposit can vary between € 50.00 and € 300.00 (in €/’s or in local currency). Exact information about the deposit and the way of payment is advised in the travel documents. When the accommodation on departure is not left in the same state as it was upon arrival, then the local presenter is able to keep (a part of) the deposit as compensationf to the extra costs.
Are the facilities open the whole season on the campsite?
The most important facilities on the campsite are also open in low season.You can find the guaranteed opening dates for the restaurant and the pool on the information page of the campsite. When there more pools on a campsite, then the opening dates are applicable for minimum 1 pool. It may occur that some facilities (for example the swimming pool) is closing in the afternoon because of the siesta. It is also possible that there are different opening hours in low season which differs from campsite, facilities and receptions on the campsite.
If it is mentionned in the campsite information that new facilities are planned for a cerntain date, will this be finished by then?
It's a goal, as indicated to us by the campsite, however we cannot guarantee this. Our advisors can inform you about the progress of any building works. Whenever there is more information, then the website will be updated.
Are there any swimming pool restrictions?
Every campsite has it own set of rules which must be adhered to. Around the pool area especially must be kept safe and there will be a set of rules which must be obeyed. In Italy some of the campsites state a bathing cap must be worn. Also some bermuda style swimming shorts may be not be permitted. You can find this information on our website or ask one of our collegues. Please be aware that the swimming pool may sometimes close in the afternoon for the siesta period. Please consider that keeping sun beds occupied unnecessarily by the pool is not done. It can occur that the pool will be temporarily closed , as a precaution if there is poor weather. Obviously this is for safety of the guests. We ask for your understanding.
Can I park my car next to the accommodation?
Usually you can park your car next to your accommodation. If this is not possible it will be mentioned on the “facilities” tab on each campsite page. If you cannot park at your accommodation a central car parking area will be provided. If you take more than one car you may be charged an extra fee at the campsite. Any extra cars must be parked at the central parking area.
Are barbecues allowed at the campsite?
Barbeques are allowed on most campsites. However open BBQs are forbidden on some campsites due to local fire regulations, in this case you may be allowed to use electric or gas barbecues. Please see the “more info” tab on each campsite page for information on BBQ usage or rental. Please note: No Barbeques are provided with any Vacansoleil accommodation.
Is there WiFi on the campsite?
Always online with your smartphone, tablet or laptop? Most campsites now have WiFi coverage. A WiFi logo will be shown in the campsite information section to indicate if WiFi is available. Most campsites charge a fee (payable locally) if you use the facility. Please note that the quality of the WiFi can differ from what you are used to back home. There are campsites where there is only coverage around central areas and sometimes you can only use one device at a time.
Which languages do the campsite staff speak?
Vacansoleil employs team members who can speak several languages. Plus, they can speak the language of the country they are working in. If you want to know which languages are spoken at the campsite please check our website or ask our sales team.
Can I bring a small tent?
On some campsites it is permitted to put up a small tent beside your accommodation (a local fee may apply). The maximum number of persons allowed in your main accommodation cannot be exceeded by the use of a small personal tent. Please call us to check in advance if your campsite allows the use of extra small tents.
Does every campsite offer entertainment in my own language?
On almost every campsite Vacansoleil offer an animation program run by Vacansoleil staff or by the campsite directly. On selected campsites Vacansoleil offers its own professional animation program for different age groups. These are: Camping Kids (4 to 12 years), Camping ForYou (for teenagers), Camping Family (for the entire family) and Camping Adventure (for adventure seekers). If these animation programs are present a logo will be shown on the campsite page.
Click here for an overview of campsites with animation programs for everybody. Most other campsites offer their own entertainment. This animation is usually in the language of the country but can be in other languages too. You will find more information on our website.
There will be no charge for final cleaning if your accommodation is left as you found it - in a clean and tidy state so that the next guests can take up residence without any intervention from local management. Certain accommodation has an obligatory cleaning fee. This is noted in the price panel on the specific campsite page.
On a couple of campsites in Croatia it is possible to have the final cleaning done by the local staff. For a supplement of € 45 the accommodation will be cleaned after your departure. You can add this to your booking. If you have already made your booking, you can still add the final cleaning cost to the booking by contacting one of our colleagues.
The final cleaning check will be done in your presence with the local representative during the specified times on your travel documents. If you intend leaving the park early then the final cleaning check will have to be done after your departure. In this case, you will need advise the local representative in advance so he/she can arrange for the return of your deposit.
If you have lost or left something from your holiday we advise you to call our sales team within a week of arriving back home. For the best chance of locating the item we will ask you for as many features of the object as we can, such as, the brand, product, colour, size and other specific features.
Where can I ask questions and give feedback regarding my holiday?
You may contact us by telephone if you have any additional comments.
Well you may be on a holiday, but of course you won't want to miss that important sporting event (Wimbledon, Roland-Garros, Tour de France, Giro d'Italia, Vuelta a Espana). Often watching a television broadcast at the campsite is even better than back at home. Many campsites have special halls, sometimes even with extra large screens. Whether it's a football match, a cycling event or a Formula 1 race, when this pictogram is shown on your favourite campsite's page you won't have to miss a thing.
Suitable for wheelchair users
Some campsites are less suitable than others, for example some of them have steep roads up to the accommodation or perhaps lots of steps. More and more campsites pay heed to the needs of people using a wheelchair. To Vacansoleil at least the sanitary block, the restaurant and the swimming pool should be accessible, without any obstacles, in order to qualify for this pictogram. You should bear in mind that a mobile home is less suitable for wheelchair users because of its high entrance. Tents are better as they are at ground level, although the floor of the type Ottawa is about 15cms above ground level. We hope this pictogram will help you choose the right campsite with good accessibility to the facilities.
This symbol denotes the campsites that offer baby packs. The pack comprises of a cot, high chair and baby bath and costs € 5,50 per night. Availability is limited so don't forget to book your baby pack when making your reservation.
Cycle trips from the campsite
Cyclists like to practice their hobby during their holidays too. That is why Vacansoleil has selected a number of campsites particularly suitable for cyclists. For example, campsites with beautiful cycle routes nearby, those that have special cycle paths or ones located close to famous mountain climbs that are included in the big races. Campsites that have any of these are depicted by this pictogram.
WiFi on the campsite
A wireless connection is so convenient so that you can use your own laptop or iPhone and very easy to keep in contact with home and not miss any important e-mails. These days many campsites offer Wi-Fi, usually at a central point on the site. If so, this is shown in the campsite information. Please note that Wi-Fi is not always free of charge.
A pictogram of a Vacansoleil t-shirt means that Vacansoleil team members are present at this campsite. This will be during high season and sometimes also in low season. They are always ready to help you when needed or if you have a problem.
Mobile homes with airconditioning
To Vacansoleil a comfortable mobile home also means a pleasant inside temperature. So, more and more mobile homes are equipped with an air conditioning. Campsites that have accommodation with airconditioning are denoted by this pictogram. Sometimes you have to pay a surcharge for its use.
Most of our campsites provide a fun-filled entertainment program in high season. Ones with this pictogram have the Vacansoleil Camping Kids entertainment package.
An entertainment program for the whole family, but also with activities especially for adults. Think about themed entertainment, evening shows, bingo and much more. If you see this pictogram displayed at the campsite of your choice, the whole family can enjoy the professional Camping Family program.
The Vacansoleil entertainment program called Campingforyou! lets you be active and sporty with friends of your own age. Campsites displaying this pictogram offers a varied entertainment program.
The campsites with the Camping Adventure program offer challenging outdoor activities for both young and old. Often with professional escort and wits loads of action. Do you dare?