Frequently asked questions

 
  • Why choose Vacansoleil?
    • Providing quality holidays since 1969; over 40 years of experience!
    • Holidays protected by our ABTA membership
    • The widest choice, around 335 campsites in 16 countries
    • The best value for money
  • Where do Vacansoleil offer luxury mobile homes, fully equipped tents and pitches?

    Throughout 16 European countries. France, Spain, Portugal,  Italy, San Marino, Slovenia, Croatia, Switzerland, Austria, Hungary, Czech Republic, Germany, Belgium, Luxembourg, Holland and Denmark.

  • What type of accommodation does Vacansoleil offer?

    Vacansoleil offers luxury mobile homes, fully equipped luxury bungalow tents and pitch reservations.

  • On which days can you arrive and depart when you book with Vacansoleil?

    You can choose which day you would like to arrive. However, in some cases you may be asked to adjust your dates slightly so as to maximise occupation of our accommodation.

  • What is the minimum number of nights I can stay in Vacansoleil accommodation?

    The minimum number of nights differs depending on the type of accommodation and destination. In high season there's normally a minimum stay of three or four nights. In low season it's usually two nights. However, there are two campsites in the Vacansoleil brochure where its possible to stay one night. You can find these campsites on pages 215 & 238.

  • What do the pictograms mean?
    • The dummy symbolises that baby packs are offered at the campsite.
    • The wheelchair logo signifies that the campsite has met our requirements for the needs of wheelchair users.
    • The T-shirt logo symbolises that there is a Vacansoleil Representative on the campsite during high season.
    • The 'snowflake' logo signifies that we offer accommodation with air conditioning on this campsite.
    • The sun logo with a C represents the Vacansoleil Soleil Cheque. It means that Soleil Cheques are accepted at the campsite and two people can arrive in low season using one Soleil Cheque for only £9.00 a night.
    • The sports logo indicates that you can watch any crucial sporting events on TV at the campsite.
    • The video camera logo indicates that a short video clip for this campsite is available online.
    • The Camping Kids logo indicates that there will be children's entertainment during high season.

  • What are the school holiday dates for 2012?

    Click here for the school holidays in 2012

  • Why is it important that Vacansoleil is a member of ABTA?

    This offers you security and peace of mind when booking a holiday. There are several reasons why it is wise to book your holiday with a travel organisation which is a ABTA member.

    You can be assured you will be booking a holiday with a reputable organisation, good conditions, your money will be safe, top travel and quality and any complaints will be dealt with professionally.

    Vacansoleil meets the conditions set by ABTA and any monies paid are protected in case of failure by the company.