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- About Vacansoleil
- Important information
Here you will find our travel terms & conditions.
Your travel documents will be emailed to you approximately 2-3 weeks prior to your departure.
Included will be: a voucher for the campsite/ tips for your journey/useful information and the campsite satnav coordinates. You will need to print these documents and present them at the campsite reception. Failure to do this may result in a delay to your check-in. If you have booked theme park tickets these will be posted to you. Ferry tickets will be posted to you or emailed where applicable. Your documents will also include general travel advise.
In addition to the basic holiday cost you will also be charged a €75 booking fee. Local charges will be required to be paid on the campsite at check-in. These charges will range from local tourist taxes to environmental eco taxes and cleaning charges where applicable. Other fees may apply such as the Croatian registration fee and the Dutch campsite fee. These charges can vary from €0.10 to €1.00 per person per day and are payable locally on your arrival at the campsite. There may also be some additional costs and these are listed in the price grid on each campsite page. Most extra costs are paid locally. On many campsites you will be required to pay an extra refundable deposit for a bracelet or a barrier key card. Charges may apply to use some campsite facilities such as WiFi, minigolf, water boats etc.
Price per unit of accommodation
On each campsite information page you will find a grey “Prices” tab. When you click on it a price panel will pop up. If free night offers are applicable these will also be shown. On the “Accommodation” tab on each campsite page you will find the general accommodation description, below this you will find campsite specific differences that apply to your chosen accommodation. These important differences will also be shown during the booking process.
Prices if you take your own caravan or tent
The price of a pitch for your own tent or caravan/campervan is based on two adults, one pitch with electrical hook-up and one vehicle place. Additional charges will apply for extra adults/children, pets or vehicles. Full details can be seen on the price panel on each campsite page. Once you book a pitch with Vacansoleil you will have the use of all non-paying facilities offered by the campsite. A local charge may be applied by the campsite if you place and extra small tent on your pitch.
On most campsites there is a minimum number of consecutive nights that must be booked. Most campsites have a 2 night minimum stay, some campsites there is a 4 night minimum. We have 6 campsites that will allow just a one night stay, these campsites can be used as an overnight stop en-route to your main campsite. These campsites are Iris Parc Le Chene Gris, La Croix d'Arles, Feddet, Gulperberg Panorama and Les 3 Lacs du Soleil. Camping Ossiacher See can be booked as an overnight stay but only during low season.
Once you have made a booking you will be required to pay a deposit. You can pay by debit or credit card (credit cards payments incur a 2% surcharge) or bank transfer. Your holiday balance is due 10 weeks before your departure date. If you book within 10 weeks of your departure date payment in full is required. Failure to pay your balance on time may result in the cancellation of your booking with loss of all monies paid.